Mid Market Customer Success Manager

Who You Are:

You are a Customer Success guru who is ready to champion the success of our clients. You're a highly motivated and inquisitive professional with at least 1-2 years of SaaS Customer Success or Account Management experience, and you're excited to bring your creative and process-driven mindset to our team.

As a key player, you'll be instrumental in ensuring our customers consistently realize the full value of their investment. You thrive in a fast-paced environment and have a knack for building strong relationships that drive adoption, renewals, and expansion. Your high degree of focus and attention to detail will be critical as you help us build and maintain an exceptional customer experience. If you're a fun-loving, strategic thinker who is passionate about customer advocacy, we want to hear from you.

What You’ll Be Doing:

• Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks

 What You'll Need:

• A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
• Willingness to travel to customer locations 

 Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office.  We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding  parent

401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting 

We Value Adult/Life Balance:

Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered

Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice 

Paid Birthday Off: Take your birthday off to celebrate you!

We Value You:

Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth