Mixed Methods Researcher

WHO WE ARE

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. 

Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. 

THE OPPORTUNITY

The Research & Insights team helps ActBlue make smarter, faster, and more donor-centered decisions across our product ecosystem.

We’re building a modern insights function that connects what users do, think, and feel — linking data and design decisions across Product, Marketing, and CX.

The Senior Mixed-Methods Researcher plays a key bridging role between UX and Market Research. You’ll lead end-to-end studies that combine qualitative and quantitative methods — from usability testing and journey mapping to survey analysis, segmentation, and benchmarking.

You’ll partner with Product, Design, and Marketing to ensure that every experience — from onboarding to checkout — reflects donor and entity realities. You’ll also formalize measurement frameworks that help ActBlue track user perception, satisfaction, and conversion over time.

This is both a strategic and hands-on role for a researcher who thrives at the intersection of behavioral data, user empathy, and business outcomes.

WHAT YOU WILL DO

• Lead discovery, evaluative, and longitudinal research using both qualitative and quantitative methods
• Design and execute studies that connect behavioral metrics (clicks, conversion, task success) with attitudinal data (interviews, surveys, message testing)
• Build and maintain a UX benchmarking program to track product usability and satisfaction over time
• Collaborate with the Market Research Manager on segmentation and brand health studies to ensure consistency between UX and market insights
• Experience designing or interpreting experience metrics such as NPS, CSAT, and Customer Effort Score (CES)
• Partner with Design, Product, and Engineering to align research priorities with roadmap goals
• Translate insights into clear, actionable recommendations that influence design and product strategy
• Bring user perspective into early decision-making — ensuring findings inform direction, not just validation
• Collaborate with Data Science and Analytics teams to integrate qualitative insights with platform metrics
• Conduct research directly and manage external partners or vendors when scale or specialization is needed
• Own ongoing competitive intelligence: tracking peer product updates, pricing, and UX approaches
• Support the creation of shared dashboards or reports that highlight patterns in user sentiment and performance
• Contribute to the synthesis of quarterly insights, connecting UX learnings to broader organizational themes
• Act as a thought partner to senior stakeholders, framing research implications in business terms
• Mentor and coach early-career researchers or designers in applying mixed-method techniques
• Champion equitable, ethical, and inclusive research practices that reflect ActBlue’s values

WHAT YOU BRING

• 5–7 years of experience conducting end-to-end UX or mixed-methods research in product-led organizations
• Proven ability to blend qualitative and quantitative methods (e.g., usability studies, surveys, experiments, and analytics synthesis)
• Comfort interpreting behavioral data and translating it into user and business insights
• Experience building or running UX benchmarks or longitudinal tracking programs
• Skill at aligning with cross-functional partners and translating findings into actionable strategy
• Experience managing external research vendors or panels, ensuring deliverables meet methodological and quality standards
• Proficiency with survey and data collection tools (e.g., Qualtrics, QuestionPro, Typeform, or similar)
• Strong moderation skills for remote and in-person interviews, usability tests, and group discussions
• Ability to manage multiple complex projects with minimal supervision
• Strong communication and storytelling skills — able to make research compelling to technical and non-technical audiences
• Commitment to inclusive, ethical, and accessible research practices
• Passion for mission-driven work and a curiosity about the dynamics of fundraising, civic engagement, and digital behavior

WORK & BENEFITS SNAPSHOT

This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions. 

Registered States*: 

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.

*While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.

Work Schedule: This role requires availability during established, regular business hours (Mon-Fri).

Work Environment: Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.

Salary Range Details:

Salary Range: $162,207 - $178,971 - $195,915

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity. 

Benefits: 

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out-of-pocket expenses and fully-paid short- and long-term disability 
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees 
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ActBlue is unable to sponsor work visas at this time.

UNION INFORMATION

This position is represented by the Communications Workers of America (CWA). 

BACKGROUND CHECKS

As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

INCLUSION STATEMENT FROM ACTBLUE

ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission.

If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement.

We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email [email protected].