Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.
This role involves providing functional support to managed services customers across Oracle EBS and Oracle Fusion HCM, covering Core HR, Benefits, Compensation, and Payroll modules.
This will involve dealing with incidents, requests, changes and problems while liaising with technical support and service delivery teams.
The role is predominantly remote though it may involve occasional visit to internal offices and client sites.
ResponsibilitiesEnter R
Key responsibilities- End-to-end support of Oracle customers through Incident, Problem and Change management.
- Ad hoc project requirements (providing estimates and implementing changes)
- Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs.
- Maintain a record of all communication and actions in inoapps IT Service Management and other time tracking applications.
- Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
- Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.
- Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.
- Provide technical input to client reviews.
- Maintain and develop technical knowledge and skills.
- Assist in functional pre-sales and support transitions.
- Provide support on a 24x7 basis via shift rotation.
- Evaluate and promote new technologies and enhancements.
Qualifications
Enter Qualification
Must have skills/modules- 8+ years of experience providing functional support for Oracle HCM projects within Oracle E‑Business Suite and Oracle Fusion.
- Excellent communication and customer engagement skills.
- Experience of working in a managed services team.
- Functional understanding, along with exposure to areas such as Human Resources and Payroll as well as writing SQL queries.
- ITIL awareness and experience.
- Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification.
About Us We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.
Similar Jobs
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Independently manage field engineering projects for product safety evaluations across the Western US. Develop UL requirements, test methods, and equipment for complex or non-standard products. Conduct on-site electrical testing, communicate with clients and AHJs, resolve compliance issues, serve as project handler/reviewer, and present code and certification topics. Frequent domestic and some international travel required.
Top Skills:
Building CodesElectrical Test EquipmentHazard Based EngineeringNecUl
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Manage and execute field engineering projects independently, develop UL requirements and special test methods, perform on-site electrical product evaluations, resolve compliance issues, communicate with clients and authorities, and supervise major code and regulatory projects with frequent travel.
Top Skills:
Building CodesElectrical Test EquipmentHazard Based EngineeringHazardous LocationsNecUl
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The Tax Manager will oversee tax return reviews, consult on partnership taxation, manage client relationships, mentor staff, and respond to tax authority inquiries.
Top Skills:
Tax-Related Software
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
