National Accounts Client Services Consultant

Description and Requirements
The Opportunity
The Client Services Consultant provides administrative support and exceptional customer service to one or more large group insurance clients, working closely with Account Executives, account teams, and internal partners to manage relationships across National Accounts.
Guided by MetLife's purpose - a lways with you building a more confident future - and its New Frontier strategy, this role holds overall accountability for client requests and project delivery, serving as a trusted liaison between clients and internal teams to resolve issues and deliver effective solutions. The Client Services Consultant collaborates cross‑functionally, including partnering with Finance, to support client reporting, analyze results, identify trends, and participate in audits and strategic planning initiatives, while also leading product implementations and establishing client‑specific processes, reporting, and documentation to ensure consistent, high‑quality service delivery.
Key Responsibilities

• Lead - overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams
• Create an exceptional customer service experience to support ongoing customer delivery and client satisfaction.
• Oversee and coordinates implementation of the addition of MetLife products.
• Establish and maintain client specific processes and reporting. Create and maintain process manuals and client specific work instructions.
• Develop a strong partnership with Financial team in completion of client reports; analyzing results and identifying trends.
• Act as a liaison to assist with problem resolution and troubleshooting, including coordinating internal and external resources.
• Develop and lead client presentations, including audits and strategic planning meetings.
• Review contract documents.
• Input and ensure accuracy of data in MetLife systems.
• Perform other related duties as assigned or required.

Required Qualifications

• 3-5 years of relevant experience
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

Preferred Qualifications

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management
• Bachelor's degree

The expected salary range for this position is $74,500 - $90,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$74,500 - $90,000