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Westwood Insurance Agency is one of the largest personal lines agencies in the US. Since 1952, we’ve helped more than a million customers protect what matters most. Licensed in all 50 states, Westwood represents hundreds of insurance products offered by the country’s top insurance companies. That’s an advantage for our customers, who benefit from a wide selection of products and pricing. Westwood works closely with home builders and mortgage companies to provide homeowners insurance that is fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process. The result is happier customers and more on-time closing. As a full-service agency, we can help customers find the right coverage for their circumstances from a wide variety of insurance products, including homeowners and renters policies, auto insurance, specialty item and special event endorsements, small business insurance, umbrella policies, and much more.
POSITION SUMMARY:
Support sales teams by conducting outbound phone calls to customers in a high volume, fast paced call center
PRIMARY RESPONSIBILITIES:
Make 150+ outbound calls a day to prospective and existing customers. These are NOT cold calls. These are leads from potential customers looking for a quote.
Your mission? Gather valuable client information and pass on those golden leads to our team of licensed agents
Set up new accounts and enter customer information accurately—keeping everything on track and running smoothly
Don’t forget to reconnect with our customers to provide outstanding service and follow up
Promote our top-notch products, generate interest in our services, and be the rockstar of our team
Stay organized, prioritize your day, and consistently hit your daily and weekly goals
What You Bring to the Table:
Experience in outbound calling, call centers, sales, or customer service? That’s a plus!
No certifications or licenses are required to start—just a willingness to learn!
Comfortable with computers and know your way around the basics
Organized, dependable, and self-motivated (even on a Monday!)
What We Offer (a.k.a The Perks):
Clear path to becoming a licensed agent in about 6 months (or less!)
We’ll pay for your insurance license — no experience? No problem!
Hybrid work schedule after training (just 2 days a week in the office)
Monthly contests with fun prizes from our very own Swag Store
Team events like bowling, softball games, and holiday parties
Our offices are both close to food, shopping, and yes, coffee
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
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