vTech Solution, Inc. Jobs

Network Administrator

Reposted 13 Days Ago

In-Office

Austin, TX, USA

Entry level

In-Office

Austin, TX, USA

Entry level

The role involves troubleshooting and maintaining network infrastructure, resolving outages, and monitoring remote locations for connectivity issues.

The summary above was generated by AI

Company Description

Government project

Job Description

Job Description:

• Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.

• Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.

• Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.

• Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.

• Updates call management and network access databases relating to network site upgrades and status.

Qualifications

Job Description:

• Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.

• Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.

• Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.

• Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.

• Updates call management and network access databases relating to network site upgrades and status.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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