Network Manager

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need: 

Synapse Health is seeking a results-driven Network Manager to support the growth, performance, and operational excellence of our Equip vendor network. Reporting to the Director, Network & Pricing Services, this role is responsible for managing vendor relationships, monitoring performance, and ensuring service quality across our network of Durable Medical Equipment (DME) providers serving hospice agencies, skilled nursing facilities (SNFs), and other post-acute partners.

This role plays an important part in ensuring vendors meet service level expectations, maintain compliance, and deliver a consistent, high-quality experience to customers and patients. The Network Manager will partner closely with Operations, Implementation, Customer Support, Revenue Cycle, and Product teams to identify opportunities to improve network performance, streamline workflows, and strengthen vendor partnerships.

The ideal candidate is operationally minded, data-driven, and comfortable working in a fast-paced healthcare environment where collaboration, accountability, and continuous improvement are critical.

What You Will Do: 

• Manage day-to-day relationships with assigned DME vendor partners, serving as a primary point of contact for performance, operational, and service-related matters.
• Monitor vendor performance metrics, service levels, turnaround times, and quality indicators to ensure alignment with contractual expectations.
• Identify performance gaps, root causes, and improvement opportunities, and partner with vendors to implement corrective actions and process enhancements.
• Support onboarding and integration of new vendors, ensuring operational readiness, documentation, and training requirements are met.
• Partner with Operations and Customer Support teams to address escalations, resolve service issues, and improve overall network reliability.
• Track and maintain vendor documentation, certifications, and compliance requirements in collaboration with Compliance and Operations teams.
• Assist in developing and maintaining vendor scorecards, performance dashboards, and reporting to support leadership visibility and decision-making.
• Support contract and SLA compliance by monitoring obligations, timelines, and performance commitments.
• Collaborate with cross-functional teams to improve workflows, optimize fulfillment processes, and enhance the vendor and customer experience.
• Participate in network expansion initiatives, helping identify, evaluate, and onboard new vendors in target markets.
• Maintain accurate records and documentation related to vendor activities, performance, and communications. 
• Develop, maintain, and execute network pricing strategies that balance competitive market positioning, vendor sustainability, and organizational financial objectives.
• Establish standardized pricing methodologies and governance processes for all network vendors across service lines and geographic markets.
• Evaluate vendor pricing requests, rate adjustments, and contract proposals to ensure alignment with company pricing strategies and profitability targets.
• Collaborate with Finance, Operations, Sales, and Account Management to develop pricing solutions that support new business opportunities and existing client growth.

What You Have:  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• Bachelor’s degree preferred, or equivalent experience in healthcare operations, network management, or vendor management.
• 4+ years of experience in healthcare, DME, post-acute care, operations, or vendor management roles.
• Experience working with external partners or vendors in an operational or customer-facing environment.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Analytical skills with the ability to interpret performance metrics and identify trends.
• Excellent communication and relationship-building skills.
• Proficiency in Microsoft Office and the ability to quickly learn operational and reporting systems.
• Strong attention to detail and commitment to accuracy and follow-through.

Preferred:

• Experience in DME, hospice, SNF, or post-acute care environments.
• Familiarity with vendor performance metrics, SLAs, and contract requirements.
• Experience working with dashboards, reporting tools, or operational analytics. 

What Sets You Apart: 

• Strong relationship-building and vendor management skills
• Ability to analyze data and translate insights into action
• Experience improving operational workflows or service delivery
• Comfort working in fast-paced, high-growth environments
• Proactive problem-solving and strong follow-through
• A customer- and patient-focused mindset

Compensation:

The base salary range for this position is $83,200 – $104,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart: 

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.