Job Title: Onboarding Project Manager
Classification: Salaried (Exempt)
Reports to: Manager, Partner Operations
Role Overview
The Onboarding Project Manager is responsible for triaging incoming partner projects, ensuring proper routing, and assigning them to Onboarding Specialists based on availability and capacity. This role serves as the first point of communication for partners, providing timeline updates, answering early-stage questions, and coordinating smooth handoffs. In some cases, the Onboarding Project Manager will take on smaller onboarding projects directly to help partners launch within their 30-day onboarding window.
Key Responsibilities
- Triage incoming onboarding projects, determining whether partners require pre-onboarding or direct assignment to an Onboarding Specialist.
- Assign projects based on specialist availability and capacity while tracking partner progress through intake.
- Serve as the initial point of contact for partners, providing timeline updates, answering early-stage questions, and setting clear expectations.
- Take on small onboarding projects directly to help ensure partners launch within the 30-day onboarding window.
- Collaborate with the implementation team and Partner Operations Manager to refine workflows and improve efficiency within the CRM and onboarding tools.
- Identify and implement improvements to triage, intake, and assignment processes for a consistent and efficient partner experience.
Requirements
- 3–5 years of experience in project coordination, onboarding, or operations (hospitality, SaaS, or fintech preferred).
- Strong organizational and time-management skills; ability to juggle multiple projects.
- Excellent written and verbal communication skills with both partners and internal teams.
- Experience with CRM and project management tools (Salesforce, TaskRay, JIRA strongly preferred)
- Process-focused with attention to detail and a mindset for continuous improvement.
- Comfortable in a fast-paced, evolving environment.
Some of our Benefits:
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks for in-office team members
Salary:
- $80,000 - $85,000 DOE
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Top Skills
inKind Austin, Texas, USA Office
Right in the heart of downtown Austin!
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