Online Programs Enrollment Specialist (Online + Mesa Hybrid)

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process. 

• Complete the required numbers of outbound calls per day to reach prospective students.

• Conduct telephone-based and on site consultations to prospective students and parents on their educational goals. 

• Review programs with parents/student and advise them on admission requirements

• Ensure that all admission paperwork is completed and filed appropriately. 

• Accurately enter new student information into the CRM system.

• Maintain targeted conversion metrics at each stage of the admission process.

• Recruit students who left the program and assist with getting the student educational support. 

• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.

• Analyze recruitment and retention data and make strategic recommendations to Leadership.

• Travel on behalf of the school for recruitment and other school related events.

• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.

• Create community partnerships for student recruitment and attend community events.

• Stay informed of current trends and changes in the industry.  

• Clearly articulate the mission and value of Pathways in Education.

• Responsible for making recommendations to continue or shifts unitive using tracked data for all recommendations

• Other duties as assigned. 

Knowledge, Skill and abilities Preferred:

• Respond to request for service and assistance

• Displays willingness to make decisions

• Effectively communicating with others. Able to complete all job requirements in allotted time

• Displays an organized and results-oriented approach, and motivation to perform without extensive direction.

• Displays high quality of work and level of accuracy. 

• Ability to travel and work alternate hours including weekend and evenings as necessary. 

Education and Experience:

• Minimum 1 year customer service, telemarketing or sales experiences (including admission experience) 

• Ability to effectively communicate in person and in writing and be able to speak publicly. 

• Possess high energy, attention to detail, and the ability to organize effectively. 

• Strong presentation skills

• Knowledge of Microsoft Office and/or Gmail Suite

• Bachelor’s degree preferred

• Bilingual Spanish preferred