Operations Account Manager

We’re looking for a world-class Operational Account Manager to join our growing team.  The successful candidate will have a proven history of engaging with top global clients, enhancing service delivery, and winning new Contract Logistic and freight forwarding business. The role will be based in the US or Canada.

KEY ACCOUNTABILITIES

• As an Operational Account Manager, you will be a key part of the account team who is responsible for protecting and growing our business with a top global tech client
• You are part of the Account Management organization, but your role will have an operational focus to ensure that we deliver on all our service commitments to the client
• You will be expected to develop strong, trusted relationships with the client at the appropriate levels and to be their first point of contact and escalation for new projects/opportunities as well as issues (Change, Concerns, Commercials). In addition, you will interface with DP World internal stakeholders (operations, engineering, IT, etc.) and coordinate collaboration to execute on customer commitments
• Through regular client interactions, you will continuously evaluate the match between client needs and current services/solutions and help identify new opportunities for upselling and cross-selling
• You will be expected to prepare and maintain KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client, and coordinate follow-up on all actions
• In order to meet clients' expectations and account performance objectives, you will coordinate the involvement of company personnel, including operations, engineering and management resources
• We operate 12 sites for this tech client so a large part of your job will be to help ensure we have common, consistent processes across sites and leveraging best practices
• The goal is to help us meet our annual targets for new revenue and profitability for the client As part of this, you will be expected to actively pursue and lead new opportunities and renewals, as well as track service change requests and commercial resolves; this will be applicable to both Contract Logistics and Freight Forwarding
• Additionally, you will be expected to support new implementations for expanding scope as well as supporting continuous improvement initiatives (Lean, Six Sigma) across our sites

QUALIFICATIONS, SKILLS & EXPERIENCE

• University degree required; business or engineering degree preferred
• Minimum 3 years relevant work experience in the contract logistics industry and in freight forwarding, experience in other areas of logistics will be valuable (road, manufacturing support, etc.)
• Must have excellent communication skills and ability to work well across borders 
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Problem-solving mindset; Lean, Six Sigma experience or certification is a big plus
• High customer service focus and strong business acumen
• Tight organizational and time management skills
• Experience in managing pipeline of opportunities with track record of winning new business as well as maintaining existing business
• Desired experience dealing with tech customers
• High level proficiency in Microsoft applications, especially PowerPoint and Excel
• Ability to travel up to 30%
• Fluent in English, Spanish and or Portuguese valuable

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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