Operations Development & Integration Associate Director

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Location: 10% Travel

The National Training Person will be responsible for leading the development, implementation, and execution of onboarding and refresher training and mentoring programs across our national performance operations team - which includes Operations Consultants and Client Success Associates. This critical role will ensure that our workforce is equipped with the necessary skills and knowledge to meet organizational goals, maintain high performance standards, and adapt to evolving industry demands and company growth. The National Training Person will foster a culture of continuous learning and professional development, aligning training program goals and objectives with the strategic business needs of our markets and product lines.

Key Responsibilities

• Strategic Training & Capabilities Leadership:

  • Develop and execute a comprehensive national training and mentorship program aligned with the company's overall business objectives and growth plans.

  • Conduct comprehensive training needs analyses by collaborating with market leadership, reviewing performance data, and gathering customer feedback to identify skill gaps and strategic development opportunities.

  • Ensure training programs are innovative, effective, and compliant by continuously researching and integrating best practices, new learning technologies, and regulatory changes.

• Program Development and Management:

  • Design, develop, and implement engaging and effective training programs (e.g., onboarding, technical skills, compliance, customer service).

  • Design a nimble and responsive training and mentorship program that can quickly adapt to evolving business needs.

  • Lead the end-to-end development of a range of training materials, from comprehensive e-learning modules and presentations, practical job aids and best-practice guides ensuring all resources are current and accessible.  

  • Ensure program alignment across all systems/processes/workflows that are used by the Operations Consultant and Client Success Associate staff.  Similarly, monitor and drive alignment across tools/resources used by care centers. 

  • Ensure cost-effective delivery of a high-quality program.

  • Evaluate the effectiveness of training programs through participant feedback, performance metrics, and ROI analysis, making continuous improvements as needed.

• Stakeholder Collaboration:

  • Collaborate closely with market operations leaders, HR business partners, and subject matter experts to ensure training programs address specific departmental needs and challenges.

  • Communicate regularly with market leadership regarding training progress, challenges, and successes.

  • Ensure consistent delivery and quality across all markets.

• Other Responsibilities/Expectations:

  • Mentor and develop a high-performing team, creating a culture of excellence and continuous professional growth

  • Identify and manage external vendors and consultants when specialized expertise is required.

• Deep care center, MSO experience - 5-7+ years.

  • Direct experience actively working in a medical practice operations role having successfully navigated common challenges & exceptions.

  • Possess the depth of understanding nuances and edge cases crucial for real-world complexities.

  • Proven experience creating and implementing programs, models and workflow solutions to resolve complex care center situations.

  • Demonstrated ability to have difficult conversations with regard to clinic operations and financial topics.

  • Experience in designing, developing, and implementing a wide range of training programs.

  • Understanding of learning principles, program design, and training methodologies.

• Skills:

  • Background that allows ‘training person’ to speak from real-world application, not just theory.

  • Excellent leadership and management skills.

  • Excellent verbal and written communication skills are essential to explain complex concepts clearly, patiently, and in an engaging manner.  Able to tailor their communication style to different learning preferences.

  • Strong analytical and problem-solving abilities.

  • Ability to use learning management systems (LMS) and e-learning authoring tools.

  • Ability to manage multiple projects simultaneously and meet deadlines.

  • Strategic thinking and business acumen.

• Results-oriented with a strong focus on continuous improvement.

• Adaptable and flexible in a dynamic environment.

• Ability to inspire and motivate others.

The salary range for this role is $115,000.00 to $135,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.