Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
As an Operations Engineer, you will leverage your extensive expertise in Linux Systems to help maintain, care, and feed the various clusters of servers, bare metal and VMs, across the entire Ooma Production Infrastructure. You will also provide and maintain tools to proactively ensure the stability and efficiency of our systems as well as work closely with members of the team to manage the physical upkeep of the various data centers across the globe. Your role will also include interactions with additional teams to service their production infrastructure needs such collaborative debugging with SMEs, providing production standards in security, redundancy and scalability future planning. The role is ideal for professionals with deep Linux background and expertise and hands-on experience, especially in on-premises datacenter settings.
What You’ll Do:
- Design, deploy, operate, and maintain Linux-based systems in on‑premises data center environments.
- Perform advanced Linux OS troubleshooting, root-cause analysis, and performance tuning.
- Install, configure, upgrade, and optimize Linux distributions and system services.
- Manage and support virtualization platforms, with a strong emphasis on the KVM hypervisor.
- Monitor system health, capacity, and performance using modern monitoring and observability tools.
- Respond to incidents, participate in on-call rotations, and lead post-incident reviews.
- Provision, maintain, and troubleshoot physical server hardware.
- Implement and maintain configuration management, automation, and operational best practices.
- Collaborate with application, platform, development teams to support production services.
- Document systems, procedures, and operational runbooks.
Experience We’re Looking For:
- 3-5 years of experience as a Systems Administrator, Operations Engineer, or similar role
- Extensive hands-on experience with Linux
- Strong skills in Linux OS troubleshooting, performance analysis, and system optimization
- Experience with KVM-based virtualization, knowledge of the OpenNebula platform is a plus
- Experience with operating onsite at datacenters including managing and maintain storage, power and cabling
- Familiarity with monitoring and observability
- Configuration management and automation tools
- Strong understanding of system reliability, availability, and capacity planning
- Proficiency with shell scripting (Bash); Python or similar languages a plus
- Excellent troubleshooting, documentation, and communication skills
- Experience with containers and container runtimes is a plus
- Kubernetes (K8s) administration or operational experience is a plus
- Networking fundamentals and troubleshooting is plus #OP-1
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What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
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The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
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