The Operations Manager will oversee Ridwell's Austin operations, manage a team, optimize workflows, and enhance service delivery, while fostering partnerships for business growth.
About Ridwell
Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions.
As a B Corp-certified company, sustainability isn't just a company value—it's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits.
We’re funded and growing quickly and can't wait to add to our team. We offer a strong benefits package, a flexible work and vacation schedule, and a team invested in the personal growth of its employees. Joining our team provides an opportunity to make a meaningful impact with an evolving young company!
About the role
Ridwell is hiring a dynamic Operations Manager to take our Austin business to the next level. This role offers the opportunity to build our Austin presence, foster a high-performing team, and deliver outstanding service to our members.
As Operations Manager, you'll own the success of Ridwell’s business in Austin as the highest-level employee in the market. You'll lead and develop a small, dedicated team while creating a positive culture focused on accountability, efficiency, and continuous improvement. Your leadership skills should inspire excellence in fast-paced environments, complemented by creative problem-solving abilities and a collaborative approach. Outstanding communication skills and a proactive, can-do attitude are essential.
This hands-on leadership position requires comfort working in warehouse environments and driving in various weather conditions. Join our growing team and help more Austin households reduce waste while strengthening our local environmental impact!
The warehouse is located 1.5 miles east of the Domain, in North Austin.
Our Values
- Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
- We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
- We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact.
- Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
- We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.
Responsibilities
- Manage, train, and develop employees by providing ongoing coaching and feedback to ensure lasting team engagement and motivation.
- Oversee work assignments and scheduling to ensure timely completion of daily pickup routes while minimizing costs and maximizing efficiency.
- Coordinate fleet maintenance and repairs by overseeing regular maintenance schedules, managing repairs, and ensuring the fleet meets safety standards and is operational.
- Step in as a backup driver when necessary to ensure that all scheduled stops are completed without delay, ensuring continuity of service and maintaining member happiness.
- Lead warehouse operations, focusing on optimizing workflow, increasing operational efficiency, and implementing process improvements to enhance overall performance.
- Conduct inventory counts of bins, bags, and supplies as needed, ensuring accuracy in stock levels and managing inventory to avoid shortages.
- Drive growth by building relationships with local businesses and expanding partnerships that support our mission.
- Partner with the Regional Director to optimize and report on team performance to identify areas for improvement and take action to meet or exceed operational goals.
- Partner with the Regional Director to adjust staffing in response to changing business needs, ensuring the team is properly staffed to meet peak demands and seasonal fluctuations.
Requirements
- 2+ years of management experience, with a proven track record in managing hourly employees.
- Proactive and hands-on, able to take initiative, adapt quickly in a fast-paced environment, and handle ambiguity with confidence.
- Strong sense of ownership over both your work and your team, ensuring accountability and successful outcomes.
- Growth mindset, constantly seeking learning opportunities and improvements in all activities.
- Experience hiring and training teams, with a focus on developing talent for long-term success. Warehouse experience is a plus.
- Strong written and verbal communication skills, with the ability to effectively lead, report on performance, and collaborate across teams
Benefits at Ridwell
We are committed to creating a supportive environment for our employees. We offer the following:
- Comprehensive healthcare benefits including medical, vision and dental
- Flexible vacation and sick leave policy
- Paid holidays
- Paid parental leave
- Flexible spending account for transportation
- Life insurance and disability
- Employee Assistance Program (EAP)
- Discount on monthly Ridwell subscription
- 401(k) plan
- Monthly phone stipend
Individuals seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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