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As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.
You will:
- Handle customer setup and changes.
- Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
- Building and updating customers’ plans.
- Be a part of the cross-department’s projects.
- Operations maintenance activities planning.
- Handling monthly billing tasks.
- Perform basic QA for new Webbing platform features.
Full- time position
- Proficiency in English with excellent written and verbal communication skills
- Self-motivated with the ability to work independently, prioritize and meet deadlines.
- Ability to manage multiple administrative projects simultaneously
- Strong attention to detail and patience
- Organized and detail orientated with excellent prioritization skills
- Ability to solve operational problems
- Good skills with MS Excel (VLOOKUP, match, pivot)
- Bachelor’s degree - an advantage
- Technical skills – an advantage
- Previous experience in a similar operational role - an advantage
- Understanding of mobile roaming flows – an advantage
- Experience with Project Management tools (Monday, Zendesk) -an advantage
- Availability to work according to East Coast (U.S.) business hours - must
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
