Operations Specialist (ACATS)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

Apex Fintech Solutions is a premier entity in the financial services industry, acclaimed for its sophisticated clearing services. We focus on offering unparalleled solutions, driven by a team of operations experts committed to client success. The Operations Specialist (ACATS) is a critical role in our Operations group, entrusted with supporting the end-to-end process of transferring customer accounts between financial organizations, ensuring accuracy, efficiency, and compliance with industry regulations. The ideal candidate will embody a profound sense of ownership, accountability, and expertise, ensuring that our standards of operational excellence are consistently met, especially in the area of securities processing.

Duties/Responsibilities

• Core Operations: Perform day-to-day ACATS operations, emphasizing accuracy and promptness in processing transactions. Coordinate with internal teams and external brokerage firms to facilitate smooth account transfers. Monitor and resolve any issues or discrepancies that arise during the transfer process.

• Customer Service: Work with and offer assistance to internal and external customers with daily incoming and outgoing ACAT and Non-ACAT requests. Ensure customer inquiries are completed in accordance with service level agreement guidelines. Serve as the primary point of contact for clients regarding ACATS inquiries and issues. Provide clear and timely updates to clients on the status of their account transfers. Address and resolve client concerns with professionalism and efficiency.

• Supervisory Oversight: Review and complete supervisory oversight on a daily basis and provide updates to seniors and management. Ensure ACAT requests are processed while adhering to processing deadlines. Ensure that inquiries are responded to in a professional and timely manner, escalating issues to seniors and management when necessary. Be familiar with ACAT regulations and industry standards governing both ACAT and non-ACAT transfers. Identify documentation/processing irregularities and outline corrective measures.

• Process Enhancement: Pinpoint and implement refinements to current operational workflows to boost efficiency.

• Regulatory Adherence: Guarantee operations are in line with industry protocols, regulatory demands, and company policies.

• Stakeholder Collaboration: Partner with cross-functional teams, external entities, and clients to clarify inquiries, address issues, and guarantee exceptional service delivery.

Education and/or Experience

• Bachelor’s degree in Finance, Economics, Business, or a related field or equivalent prior experience

• 3+ years of prior experience in broker-dealer operations or financial services

• Experience working with internal and external clients

• FINRA SIE and Series 99 License(s) required (or willingness to obtain); Series 7 preferred

Required Skills/Abilities

• Demonstrated ability to work collaboratively in a team setting and work independently.

• Detail-oriented and focused on customer satisfaction.

• Excellent analytical, problem-solving, and critical thinking skills.

• Exceptional written and verbal communication skills, with the ability to present complex information clearly and concisely.

• Resilience to thrive in high-pressure scenarios and address intricate operational dilemmas.

• Strong understanding of custody and clearing operations, financial markets, and regulatory environment.

• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office 365

Work Environment

• This job operates in a hybrid, office environment 3 days per week.

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​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.