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Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report, total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs three years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
About the Role (Contract to Hire)
We’re hiring a contract Operations Specialist to support a fast-growing real estate technology product that helps title and escrow teams securely obtain mortgage payoff amounts—one of the most critical and time-sensitive steps in closing a real estate transaction.
This role focuses on managing payoff requests end-to-end: tracking orders, following up with mortgage companies to obtain payoff information, and keeping customers informed throughout. You’ll work closely with a small, hands-on team and play a meaningful role in how the product and its underlying processes evolve as volume scales.
About the Product & Team
You’ll be working on an AI-driven real estate product designed to help prevent wire fraud, an area where accuracy, speed, and trust are paramount. The product is growing quickly, and the team is small and highly collaborative.
Because of that, this role goes beyond task execution—you’ll have visibility into how an AI-powered workflow product operates in production, and have an opportunity to provide feedback that directly shapes internal processes and product improvements as the platform scales.
What You'll Do
- Manage payoff requests from intake through completion with a high degree of accuracy
- Triage incoming orders based on urgency, deal timelines, and external requirements
- Monitor order progress and proactively identify issues that could delay completion
- Follow up with mortgage companies via phone, email, fax, and online systems to obtain payoff amounts
- Navigate varying requirements and response patterns across different institutions
- Persistently and professionally move orders forward, escalating time-sensitive cases when needed
- Provide clear, timely updates to customers (title, escrow, or internal teams)
- Respond to inbound questions and resolve routine issues related to payoff requests
- Set expectations clearly when delays or constraints arise
- Maintain clean, accurate records in internal systems
- Review payoff information for completeness and correctness
- Identify recurring issues, edge cases, or inefficiencies and help improve workflows, documentation, and tooling over time
Payoff Order Management
External Follow-Ups
Customer Communication
Process Improvement & Documentation
What We’re Looking For
- Strong attention to detail and comfort managing high-volume, time-sensitive work
- Excellent written and verbal communication skills
- Ability to triage independently and prioritize without constant oversight
- Calm, persistent, and professional when following up with external counterparties
- Interest in improving processes, not just executing them
Nice to Have (Not Required)
- Experience in real estate, mortgage, title, escrow, or financial operations
- Experience in operations, customer support, or back-office roles at a tech-enabled company
Role Requirements
- Must be U.S.-based
- Reliable internet and the ability to work standard U.S. business hours
- Comfortable working in a fast-moving, startup environment
Not sure if you check all the boxes? Apply anyway!
We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back!
Change doesn't happen overnight, and the same goes for us here at CertifID. We evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT—collectively and individually—to raise the bar and influence outcomes in everything we do. Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins
CertifID Austin, Texas, USA Office
Our company is in a trendy area on South Congress, and close to bars, restaurants and our favorite Cosmic Coffee & Cocktails. Plus, the office is easy to get, situated in a safe business park with parking directly in front of our office.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
