Operations Specialist

Duties/Responsibilities: 

• Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers 

• Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.    

• Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.  

• Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation 

• Collaborate with team 

• Participate in idea-sharing and brainstorming sessions   

• Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers 

• Perform website functionality checks  

• May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)  

Qualifications: 

• Bachelor's degree in business, communication, journalism, marketing or related field  

• Less than 1 year marketing or advertising experience (entry-level) 

• Some remote-work experience preferred and demonstrated ability to work independently  

• Established technical competence including experience with Microsoft Word, Excel, and Outlook  

• Strong attention to detail and excellent time management  

• Solid verbal and written communication skills 

• Exceptional client and customer service skills 

• Ability to organize work, multitask and meet deadlines  

• Exceptional ability to work within a team environment  

• A natural curiosity and eager desire to learn