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The Operations Specialist will support our global teams to enhance operational efficiency, and manage and optimize our systems and procedures. The Specialist will provide technical configuration, training, and support focusing on processes and workflows and emerging technologies as part of the operations team.
Responsibilities
- Identify opportunities to streamline processes and workflows utilizing existing tools and emerging technologies.
- Serve as a subject matter expert for our project management tool Monday.com.
- In collaboration with the innovation team identify and evaluate opportunities to implement automation, AI, and new technology tools to enhance business processes. Stay current on AI/ML applications, automation tools.
- Create and maintain interactive dashboards, workflow documentation, and enhancements
- Provide technical guidance and troubleshooting assistance to resolve system or equipment related issues
- Oversee global equipment lifecycle management including procurement, shipping, tracking, storage, redistribution, and disposal of old equipment
- Track and manage project-based equipment shipping, ensuring timely and accurate delivery
- Support the new hire onboarding process in partnership with HR
- Serve as a point of contact with system and technology vendors, and stay informed on updates and improvements
- Special projects as assigned e.g., pilot new technologies and processes before organization-wide rollout
Required Experience
- Minimum 2-3 years of experience in operations or similar role
- Bachelor’s degree or experience in relevant job or industry
- Excellent written and verbal communication skills in English
- Experience working remotely and within multicultural teams
- Proficient using Google Suite, Monday.com, Zoom, Okta, and Slack
- Experience with system configuration and optimization
Preferred Qualifications
- Experience with Monday.com or similar software
- Familiarity with workflow automation tools (Zapier, Make)
- Experience with data visualization tools (Power BI, Looker, Tableau, Hex)
- Some basic knowledge or understanding of APIs and system integrations
- Project management experience / Structured / Problem-solving thinking
- Experience with change management and training program development
Job Type: Full-time
Starting Salary Range: USD 70,000-75,000/year
Location: United States
Remote requirements: We’re proud to provide a remote work environment that allows employees the ability to reduce their commute and operate within a comfortable home environment. Please be aware that due to legal requirements and the sensitivity of the material we handle for our clients, this position requires that you be able to work a consistent schedule from a location (home office, coworking space, etc.) within your home state or locality.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Benefits:
- Work from home
- Generous annual and sick leave in addition to paid holidays
- Health insurance, group life insurance, and FSA
- 401K retirement plan with up to 4% company match
- Employee Assistance Program
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
