Operations Support Rep (Onsite) - Waco, TX

About Us: 

 Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. 

 About the Role: 

We are seeking an Operations Support Representative to join our team. This position supports our healthcare partners by helping the Client Services team process time-sensitive documents, maintain accurate account information, and meet important deadlines.

The Operations Support Representative assists collectors and department leaders by reviewing correspondence, processing account updates, validating consumer requests, posting payments and adjustments, and resolving account discrepancies. Success in this role requires exceptional attention to detail, strong data-entry skills, and the ability to manage multiple priorities accurately and efficiently.

Key Responsibilities: 

• Support the Client Services team in meeting deadlines and completing required deliverables.
• Coordinate, validate, and fulfill consumer-specific requests, including reviewing consumer correspondence and itemized bills for accuracy and required action.
• Process internal correspondence, account updates, and placement files accurately and within established timelines.
• Review incoming mail and correspondence and route or process documents appropriately.
• Analyze account information to identify and resolve balance discrepancies.
• Post payments and adjustments accurately.
• Process and review itemized bills and statements received from clients.
• Verify insurance eligibility using available information and systems.
• Review bankruptcy notifications and ensure account information is handled appropriately.
• Review settlement offers for accuracy and completeness.
• Support the resolution of consumer disputes.
• Maintain office inventory and help ensure necessary supplies are available.
• Assist with developing tools and processes that improve the efficiency and productivity of the Support Services team.
• Prepare clear summary communications for Client Services leadership.
• Communicate professionally with internal and external stakeholders while maintaining strict confidentiality.
• Apply strong problem-solving and analytical skills to identify issues and recommend solutions.
• Manage multiple assignments, changing priorities, and deadlines while maintaining accuracy and attention to detail.
• Collaborate effectively as a team member while working independently when needed.

Required Qualifications: 

• High School Diploma or GED.
• Prior experience using FACS (Flexible Automated Collection System) in a healthcare revenue cycle, accounts receivable, or collections environment is required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Demonstrated experience performing data entry with a high degree of accuracy.
• Strong written and verbal communication skills.
• Ability to organize work, manage multiple priorities, and meet established deadlines.
• Ability to maintain confidentiality when handling sensitive consumer and account information.

Preferred Qualifications: 

• Experience with Epic and/or Meditech EHR systems.
• Experience in healthcare revenue cycle, medical billing, collections, customer service, or a related healthcare support environment.
• Knowledge of Medicaid, Medicare, and Commercial Insurance.
• Familiarity with HIPAA and FDCPA requirements.

 Employment eligibility: 

•  Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted
• At this time, we are unable to consider candidates residing in the state of New York for this position

What We Offer: 

• Comprehensive paid training 
• Medical, dental, and vision insurance 
• HSA and FSA available 
• 401(k) with company match 
• Paid Wellness Time and Holidays 
• Employer paid life insurance and long-term disability 
• Internal growth opportunities 

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

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