Area Manager

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Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The Area Manager (Property Manager) is responsible for providing leadership, direction and oversight in the day-to-day field and customer service operations of a Main Street Renewal branch office. The branch operations consist of three departments: customer service, maintenance and renovation/turnover. Success in this role will be achieved by properly managing, retaining and training quality staff; meeting company Key Performance Indicators (KPIs); evaluating profit and loss performance; devoting time in the field to audit homes to ensure company quality standards are met and enforced; and compliance with all company policies and procedures. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

A day in the life of an Area Manager

The Area Manager is responsible for providing leadership, direction, and oversight in the day-to-day field and customer service operations of a Main Street Renewal branch office. The branch operations consist of three departments: customer service, maintenance, and renovation/turnover. Success in this role will be achieved by properly managing, retaining, and training quality staff; meeting company Key Performance Indicators (KPIs); evaluating profit and loss performance; devoting time in the field to audit homes to ensure company quality standards are met and enforced, and compliance with all company policies and procedures. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. This position is located in Oklahoma City, OK.

  • Oversee the customer service policy and procedures by managing the following: scheduling of in-house maintenance techs; the point of contact for asset/resident escalations, day-to-day resident inquiries, connecting with MTM residents, reputation management, etc
  • Reviewing urgency and details of open work orders brought to ensure residents and assets are promptly tended to
  • Assist managers and departmental partners with any escalated issues by researching, problem-solving and customer service skills
  • Maintain communication with HOA partners in the market, attend/schedule HOA hearings for violations, act as a liaison between resident and HOA partner, etc
  • Community management oversight which includes performing/managing routine inspections assess for potential violations, reporting, vendor management, builder management, etc
  • Attend evictions hearings, oversee occupancy checks, and schedule lockouts with attorney/sheriff’s office when necessary
  • Ensure all managers and employees are knowledgeable of and in compliance with company policies and procedures by sufficiently training all staff and by the use of corporate reporting and audits
  • Monitor property repair quality for initial, turnover and retail homes to ensure all homes are being held to company standards and are move-in ready by performing quality inspections by use of inspection reports, marketing photos, and details of repair scope
  • Manage self-showing locking devices for each asset which includes inventory tracking
  • Perform/schedule securing inspections following reports of potential scam/squatter issues of in-repair/marketed homes; the point of contact for any confirmed squatters and professionally explaining and executing on resolution; managing necessary repairs following gaining possession of the asset
  • Regularly review company Key Performance Indicators (KPIs) and coach for areas of opportunity. Additionally, responsible for NOI of the branch which is directly tied to KPIs
  • Responsible for employee training, disciplinary actions, and performance reviews while promoting a positive work environment
  • Lead/participate in group projects with fellow peers and team members to research and improve business operations
  • Comply and enforce all applicable health and safety rules and regulations, as well as applicable local, state, and federal laws by maintaining proficient knowledge of all applicable rules, laws, regulations, etc.

What you will need to have

  • Bachelor’s degree preferred or a minimum of 3-5 years as a Regional or District Manager with an emphasis on maintenance, renovation, customer service, and asset management.
  • Management experience with a minimum of two managers with at least five direct reports on each manager’s team.
  • Successful financial management experience, including profit and loss reports and budgets required
  • Possesses excellent communication and people skills
  • Real Estate License for local market preferred
  • Proficient with Microsoft Office, including Outlook, Excel, and Word; as well as project and tenant management systems
  • Must possess valid driver’s license
  • Must be able to multi-task in a fast-paced work environment

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons
  • Relaxed casual environment with virtual office events

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

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Location

Austin at our HQ with beautiful views of Lake Austin in a modern office

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!

Austen

Director of Talent Programs

What projects are you most excited about?

I'm most excited about our Budget Revision Project! We were tasked with the challenge of moving a tedious process into a more user and mobile friendly system. This will allow the field teams to submit budget revisions from MSR Properties and have one system to manage the majority of their work. This excitement is why I love being a part of the team

Gage

Business Analyst

How has your career grown since starting at the company?

“At Amherst, I am able to work collaboratively with peers who have had years of experience similar to mine. The technology is current and evolving as the company grows. Therefore, my skills stay current and always improve.”

Stan

Senior Systems Engineer

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst

Todd

Chief Technology Officer

What are some things you learned at the company?

Within my first year, I have acquired solid enterprise-level knowledge in developing .NET applications by using Angular 4+, ASP.NET MVC, WPF, Entity Framework, and advanced SQL. We’re transitioning into ‘React’ apps that I'm excited about as it will add to my tech skills. I like that we have autonomy regarding the tech decisions in development

Ruchi

Software Engineer

What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive salaries
Choice of Mac or Windows hardware
Flexible vacation days, paid holidays, and work from home options
Medical, Dental, Vision, LTD, Life, EAP, and 401K with matching benefits
Stellar colleagues with proven track records

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Amherst has established the Amherst People Council focused on Engage, Grow and Give to promote employee engagement such as Affinity Groups, Career Growth and Mentorship and Philanthropy events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Amherst provides unconscious bias training to all employees
Hiring Practices that Promote Diversity
We are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity, age or disabilities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions up to $5,000 of an employee's annual gross pay.
Performance Bonus
Amherst has a discretionary annual bonus program based on performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Amherst provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Amherst also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amherst provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Amherst sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Amherst employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
We offer relocation assistance depending on location and position.
Home Office Stipend for Remote Employees
Amherst provides a monthly stipend for remote employees.
Professional Development Benefits
Job Training & Conferences
Amherst offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Amherst hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Amherst. allows employes to set aside 50% of working hours for learning.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certification assistance. Monthly birthday celebrations. Casual work environment with regular team-building outings.

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