Associate Manager, LTL and Final Mile

| Austin | Remote
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Associate Manager, LTL and Final Mile

Shipwell(R) is transforming the supply chain industry by replacing opaque and manual processes through a tech-enabled, fully connected logistics ecosystem with more than 500,000 carrier partners. Our platform uses machine learning to analyze over 100 million rows of real-time data every day, reducing waste and friction, delivering better business intelligence, and driving continuous improvement across our customer supply chains. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including FreightTech 25. 


Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!


As the Associate Manager of LTL & Final Mile Operations, you will possess a background and expertise in LTL/Final Mile freight.  You will lead a team by your actions and execute tasks with great urgency and great detail.   You are responsible for every shipment belonging to your team within Shipwell’s network.

What you’ll do when you get here:
  • Create and Formalize all Department and Customer SOP's for Final Mile and LTL
  • Build and maintain a claim management program and a variance management program to help foster sustainability
  • Build and maintain reporting dashboard for management to view Internal OKR(s)and Carrier KPI(s)
  • Build and execute team strategy on operational efficiency
  • Build Carrier/3PL Programs that create longevity and sustainability for the Shipwell Platform
  • Procure/Manage Final Mile Carriers that integrate and provide value to the Shipwell Customer
  • Onboard, train, coach, and manage team members 

What you need to have:
  • BA/BS degree
  • 4 + years of LTL/Final mile experience 
  • 2 + years management experience in fast paced shipping or brokerage environment
  • Hands on experience with carrier relationship management
  • Hands on experience with customer relationship management
  • High School Diploma or equivalent

What we offer:

  • 401k
  • Career growth opportunities
  • Friendly and inclusive company culture
  • Team building events and office celebrations
  • Competitive compensation with company stock options
  • Company sponsored healthcare, dental, and vision insurance
  • The kitchen is fully stocked with local coffee, drinks, and snacks
  • An open work environment where everyone has a voice
  • Subsidized gym, cell phone, learning and commuter reimbursements. Oh yeah, and entertainment reimbursement, we’ve got you covered!
  • An exceptional team of passionate, bright, and inspirational coworkers

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we’re looking for.

We are looking forward to adding new perspectives to our team!


For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc.


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Location

Shipwell is located downtown, in the heart of Austin where plenty of trendy bars, restaurants, and shops are located within walking distance!

An Insider's view of Shipwell

What are some social events your company does?

Shipwell assumes you know how to do your job; outside of core office hours, you are allowed to set your own in-office times. Working from home to deal with a delivery or appointment is a simple notice to a manager, and you're encouraged to make use of the unlimited PTO!

David

Backend Engineer

What's the biggest problem your team is solving?

How a freight brokerage frees up cumbersome processes using technology! We strive to answer this question so people on the front lines can do more of what they do best. Our teams are the heaviest users and biggest advocates of Shipwell’s platform because it directly solves our industry-specific needs.

Andy

Carrier Compliance & Analytics Lead

What makes someone successful on your team?

What makes the team members on my teams successful is their ability to come in everyday with an amazing attitude, effort, and working together as a team!

Taryn

Enterprise Carrier Sales Manager

How do your team's ideas influence the company's direction?

Everyone on the team shows up with a unique perspective. We don't train people to be sales robots because sometimes new ideas can drastically improve how the entire team operates. That sort of ingenuity influences our entire company.

Laurel

Strategic Account Manager

How do you collaborate with other teams in the company?

Being a data scientist I spend about 50% of my time with stakeholders, customers, sales representatives, & the carrier success team, to understand how they work and how we can help them. One of the most important lessons I have learnt at Shipwell is that listening is key!

Anna

Associate Data Scientist

What are Shipwell Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes mariocart.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Friday.
Happy Hours
Parking
We offer employees Paid on-site garage parking, A parking subsidy.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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