Chief Operations Officer (COO) at Billd (Austin, TX)

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About Billd

Billd is an exciting new FinTech company transforming the way construction companies finance projects. Billd is well funded, has its product in the market and has been recently featured in VentureBeat, Austin Business Journal and Modern Contractor Solutions as one of the innovation leaders in this space.

We believe in attracting and hiring the best and brightest. We are looking for talented, motivated professionals to join our growing team. At Billd, you will be challenged to be your best self and guaranteed to have one of the most professionally rewarding experiences of your career.

Interested in what our teammates and customers have to say about at Billd? Feel free to check out our 4.6 star Glassdoor rating and 4.8 Trust Pilot rating .

The Role

You are a proven operator - one with a demonstrated track record of delivering operational results. You get excited at the prospect of leading and enhancing the operational infrastructure of a business to support the rapid growth of the business. The Chief Operations Officer (COO) will own oversight to all deal processing, funding, servicing, collections and lien operations teams and processes. This includes deal review, approval, funding and servicing (along with compliance and quality assurance operational tasks). This person will be part team leader, part system builder and part "get it done" junkie.

Ultimately, this individual will partner with the CEO and other key leaders at Billd to ensure the company achieves its full potential.


  • Manage full operations of deal review, funding and servicing (experience here is a must)
  • Assess all areas under operations to determine whether the current resources are appropriately aligned with Billd's strategic vision and operational objectives. Lead any necessary change agenda
  • Assess opportunities to deliver improvements in efficiency and error reduction via evaluation of current processes and delivery
  • Design and implement policies, processes, and procedures for organizational vitality
  • Provide oversight and monitoring of the operational staff
  • Develop and enhance ongoing operational policies and protocols, as well as nearer-term goals and metrics that map to key priorities and support targeted improvement
  • Build and/or Refine clear prioritization criteria to manage and sequence forward-looking and day to day initiatives
  • Drive a culture of execution excellence
  • Develop new and/or refine existing tools and functionality to better meet customer needs in both customer service and collections
  • Ensure errors and/or customer complaints are identified and addressed quickly. Develop new approaches to proactively solve for potential issues.
  • Assess the caliber of existing resources and determine the ideal organizational and talent structure to achieve success
  • Provide coaching and development for existing team to further accelerate their performance
  • Work with the CEO to put into place a hiring plan as needed to build new skills


  • Background leading operational areas fundamental to the performance of a commercial lending business. Has worked closely with credit policy to ensure a seamless decision process and favorable customer experience.
  • Expertise in lending (construction also ideal)
  • Experience in Salesforce as an operations platform
  • Track record of scaling operations to meet growth targets and instituting a culture of continuous operational improvement
  • Demonstrated ability to build and manage a high performing team (at least 5+ years of people management)
  • Ability to develop new execution processes and streamline existing processes to deliver flawless execution of intent
  • Proven ability to develop and implement meaningful operational improvements without significant disruption to existing day-to-day responsibilities
  • Ability to be both strategic and tactical. Experience setting a 'big picture' vision, but also able to get into the 'weeds' when necessary
  • Team player who embraces a mindset that "no task is too small"
  • Background in developing monitoring and reporting that enables efficient tracking and allocation of resources
  • Background in the creation and measurement of the effectiveness of process automation and controls
  • Data-driven and goal-oriented - the ability to measure success both quantitatively and qualitatively, and understanding the importance of both
  • High level of integrity and dependability with a strong sense of urgency and results orientation
  • Enjoys working in a fast-paced and ever-changing environment
  • Bachelor's degree in finance, accounting, or other applicable discipline is preferred (as is an MBA, or master's degree in a related field)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Just 10 minutes north of downtown Austin, and right next to plenty of bars and restaurants.

An Insider's view of Billd

What’s the vibe like in the office?

Excitement. Team members celebrate others' successes both inside and outside the company. When a client calls up because they've just won a bid on a major project - and the clients know that we're there to help them - the excitement is tangible. We're solving age-old problems with an innovative approach, nothing is more exciting than that.

Jon Placa

Vice President of Financial Operations

What projects are you most excited about?

I'm most excited about our technology partnerships, specifically with Procore and Stack. Billd's credit terms act as a perfect complement to construction technology platforms and it is exciting to develop integrations into our partners workflow. Ultimately, the integrations create more value for contractors with a great user experience.

Robbie Reynolds

Director of Business Development

How does the company support your career growth?

The leadership of this company is serious about professional development and letting employees take on big challenges that excite them. Billd has allowed me to explore different teams and roles since I joined a year ago. It’s exciting to look around and see the amount the company has grown and to consider how much I’ve grown as well.


Chief of Staff

What's something quirky about your company?

I consider under-desk hammocks, nitro green tea on draft, and a fully built out cross-training gym 100% mainstream at this point, so no quirks there. If I'm thinking "quirky," it'd have to be our Billd Office Music Policy: first person to arrive in the morning selects the jams for the day (no skips allowed).

Russ Briscoe

Vice President of Sales

What are Billd Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks

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