Bright Health
Through powerful relationships with care partners, Bright Health aims to help people live healthier and brighter lives
Austin, TX
Remote

Community Health Worker at Bright Health

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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


SCOPE OF ROLE

Bright Health’s Community Health team is responsible for partnering with internal teams and external, market-based resources to ensure that members have both their clinical and social needs met. As part of Bright Health’s promise to provide quality care that is easy, simple and affordable, Community Health Workers lead community outreach, clinical and social coordination, and place our members on the path better health and a better life.  Community Health Workers are the organization and member’s primary contact for community engagement, implementing social determinants of health outreach programs aimed at improving member health outcomes, promoting trust and engagement with Bright Health and the health care system, and driving down costs by focusing on provision of social resources and connection to primary care.

ROLE RESPONSIBILITIES

The Community Health Worker job description is intended to point out major responsibilities within the role, but it is not limited to these items.

  • Member Engagement
    • Linking people to healthcare and social support resources.
    • Providing support and follow up on healthcare and social support needs.
    • Making in-person visits to members to facilitate healthcare and social support needs.
    • Helping individuals and families access resources, including social support, health insurance benefits, quality care, and health information
    • Management of a caseload of members, with includes outreach using a variety of mediums (phone, Skype, in-person) to update their progress, answer questions, make personalized recommendations and changes to their programs if necessary.
    • Build trusting relationships with members and connect them to care, eliminating barriers, and advocating for systemic changes along the way.
    • Create connections between members and the health care system.
    • Assist members with enrollment in programs and benefits for which they are eligible.
    • Educates member on the proper use of the Emergency Room and provide information for alternatives.
    • Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.
    • Continuously expands knowledge and understanding of community resources and services. Facilitates member access to community resources and relevant mental health services. Assists member in utilizing community services, including scheduling appointments.
    • Travels extensively to member homes, community locations, various agencies, and other outreach destinations.
  • Administrative
    • Complete administrative tasks on an ongoing basis to ensure proper and organized record keeping, working with staff members when/if necessary.
  • Team Coordination
    • Works collaboratively and effectively within a team. Establishes positive, supportive relationships and provides feedback to other members of the team. Builds and maintains positive working relationships with members, providers, nurse case managers.
    • Other duties and responsibilities as assigned.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Social Worker, Medical Assistant, Engagement Specialist, or Community Health Worker Certification; equivalent work experience and education will be considered in lieu of a certification.
  • High School Diploma or GED required; Bachelor’s Degree preferred.
  • Three (3) or more years of experience in the healthcare industry navigating relationships around providers, patients, community resources, and insurance networks is preferred.

PROFESSIONAL COMPETENCIES

  • Bilingual in Spanish and English required.
  • Previous health care experience, preferably in one of more of the following areas: community health, social services, population health, provider systems or health plans.
  • Excellent verbal and written communication skills.
  • Strong customer services skills.
  • Strong interpersonal skills, service coordination skills, and advocacy skills.
  • Ability to perform multiple tasks and prioritize simultaneously.
  • Skill in organizing resources and establishing priorities.
  • Experience working with individuals with social needs and/or with chronic health needs.
  • Experience using a CRM tool and/or demonstrated experience in documentation.
  • Demonstrated ability to create trusting relationships with people and comprehend the challenges they face.
  • Knowledge of local community agencies, resources and insurance benefits. Preference given to candidates with a strong connection to their community and resources available.
  • Demonstrated success in working as part of a multi-disciplinary team including speaking and working with Physicians, Registered Nurses, and other customer service representatives.
  • Ability to travel to various locations locally.
  • Proficiency with the Microsoft Office suite.

WORK ENVIRONMENT

Most work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some local travel will be required.

Bright Health is committed to following the federal government guidelines for vaccination requirements, ensuring the safety of our employees, and helping protect the people we serve. Certain positions, including this position, require full vaccination against COVID-19 (including any booster shots if required), where allowable under the law, unless approved for a reasonable accommodation based on a medical condition or religious belief.

 
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

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Where we are

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM
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What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 2 different health insurance plans, all through BlueCross Blue Shield (HDP & PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 4% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks. Last Wednesday of every month is reserved for WellBeing Wednesday where we don't schedule any meeting that day so our employees can focus on deep work or learning something new.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

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