About Airfordable

Airfordable is a travel and financial technology company that makes travel accessible and affordable to anyone, anywhere. We allow anyone to book flights for only a fraction of the cost upfront and the rest in installments before they fly. We're continuously building a travel platform that makes travel booking a delightful, fun and easier experience. We're a remote team headquartered in Chicago and have helped thousands travel domestically and internationally. We've been featured in Forbes, TechCrunch, Huffington Post, Yahoo Finance, Conde Nast Traveler, Essence Magazine and more.

About the Role

You'll be joining a small, close-knit remote team that does anything and everything to make Airfordable run smoothly. Your responsibilities will be a hybrid of majority of travel agency work including customer support & success tasks which can be routine in nature. It is important to us that you have relevant or related experience in both. You will be working with a team that constantly pushes boundaries to innovate, thinks two steps ahead of the curve, and meets the high standards we set for ourselves. We make decisions grounded on data, move quickly and get things done.

In this role, you will:

• Manage flight reservations and installment plans from end to end.
• Provide exceptional customer service support to travelers through live chat, email and social media channels.
• Contribute to product development, both internal and consumer-facing from a customer success standpoint.
• Work cross-functionally with the Operations and Software engineering team to improve the Airfordable customer experience.
• Serve as the voice of our travelers and provide internal feedback to the team on how we can better serve our travelers.

About you:

A good fit for this role is self-motivated, empirical and has exceptional interpersonal skills to interact with customers and work across teams. They love routine/ structured work, have a great sense of attention to detail and are proficient at multi-tasking. However, they are willing to roll up their sleeves and do whatever it takes to ensure our travelers have an exceptional travel booking and customer experience. Other expectations include:

• Self-Starter - you thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
• Curious - you always look for ways to innovate and improve
• Entrepreneurial - you love responsibility and want to help shape the vision and direction of the company
• Gritty - you roll up your sleeves and do whatever it takes to make our travelers have a great customer experience
• Passionate - you have empathy for customers and are passionate about travel and helping other

Qualifications:

• At least 2 years of experience in a travel agency / customer service related role.
• Customer centric mentality with a track record of providing exceptional customer service and succeeding in a team environment.
• Well-organized, very detail-oriented and able to manage multiple deadlines and projects at any given time.
• Strong written and verbal communication skills as well as interpersonal skills. Can communicate respectfully and professionally at all times (even when customers are not so respectful/professional).
• Having at least a Bachelor's degree is nice, but we're more interested in critical thinkers who are hungry to learn and get things done.
• Past experience working at a startup or travel agency or strong desire to be at a startup and a part of a growing company and the challenges that come with it.
• Must be able to work some weekends.
• Must love routine/structured work.

Benefits

More info on company culture can be found here.

• Remote working environment
• Paid position
• 3 team trips a year
• Unlimited days off
• Health insurance

Interested?

Great! Complete the first stage of the interview process here. You will be asked questions to be answered with video, audio or text. At the end of the interview, you’ll be prompted to complete your profile including uploading your resume. It’s important you complete this as it will make a big difference in your application.

The interview process is in 3 stages and you will advance to each stage only if you pass the criteria we're looking for:

1. 1st Interview - Customer Travel Specialist Interview (Online)
2. 2nd Interview - Culture Fit Interview (Online)
3. 3rd Interview - Meet the Team (Video Call)