Customer Success Manager at Pushnami
Pushnami is an Austin built and privately held technology company that provides a Machine Learning Powered Cross-Channel Messaging Platform used by thousands of websites around the world. Pushnami currently delivers over 400 million unique messages per day and is live on more than 10,000 websites globally. We offer a unique culture and environment that focuses on positivity, acceptance, and people rather than profits. In fact, we are so passionate about helping others that Pushnami donates a percentage of its gross revenue each month to a different local charity to make an impact on our community.
We are looking for a Customer Success Manager to manage the day-to-day of the entire Customer Success team. This person will work closely with the VP of Operations on the strategic direction of the department and keep the department accountable towards company goals.
Responsibilities as our Customer Success Manager:
- Manage a team of Customer Success Specialists accountable for the entire customer life cycle: onboarding and implementation, account optimization, support, expansion and retention.
- Develop strategies for improving customer satisfaction and return on investment for our clients
- Work cross-functionally with other department leads to resolve customer business problems
- Manage customer feedback and product needs by providing feature requests to internal partner teams.
- Maintain and lead team through a positive work environment
- Ensure Customer Success meets all internal and external SLAs
- Bachelor’s Degree from an Accredited University
- Extensive knowledge of Online Marketing
- Highly Organized and Detail Oriented
- Good Skills in Microsoft Excel including Pivot Tables
- Able to simultaneously work on big and small problems at the same time
- High Leadership acumen
We’re passionate about our mission and looking for exceptionally talented people to join us. You will be surrounded by smart, dynamic, and friendly team members while working in an open office environment to maximize synergy and employee productivity. To put our employees first, we offer the best benefits and compensation packages available.
Pushnami Employment Benefits:
- A competitive base salary plus bonuses
- Opportunities for quick career advancement based on performance
- Full stocked break room, breakfast taco Tuesday, catered lunches Monday Thursdays, etc
- Full medical and dental PPO insurance plan that is 100% PAID FOR BY PUSHNAMI
- Fully matched 401k retirement plan MATCHED AT LEGAL MAXIMUM 6%
- Unlimited paid vacation after one year of employment
- Relaxed dress code and open office environment
- A supportive culture that encourages health and personal improvement
Pushnami is building towards its vision of becoming the first software platform to house every type of digital marketing with decisions powered by artificial intelligence. We are accomplishing our goals while making a positive impact on our staff and community.
If you are energized to join a high-growth startup disrupting the messaging space with innovative technology—let’s chat!