Pushnami
We deliver the right message, within the right channel, at the right time.
Austin, TX

Customer Success Manager at Pushnami

| Austin
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Pushnami is an Austin built and privately held technology company that provides a Machine Learning Powered Cross-Channel Messaging Platform used by thousands of websites around the world. Pushnami currently delivers over 400 million unique messages per day and is live on more than 10,000 websites globally. We offer a unique culture and environment that focuses on positivity, acceptance, and people rather than profits. In fact, we are so passionate about helping others that Pushnami donates a percentage of its gross revenue each month to a different local charity to make an impact on our community.

We are looking for a Customer Success Manager to manage the day-to-day of the entire Customer Success team. This person will work closely with the VP of Operations on the strategic direction of the department and keep the department accountable towards company goals.

Responsibilities as our Customer Success Manager:  

  • Manage a team of Customer Success Specialists accountable for the entire customer life cycle: onboarding and implementation, account optimization, support, expansion and retention.
  • Develop strategies for improving customer satisfaction and return on investment for our clients
  • Work cross-functionally with other department leads to resolve customer business problems
  • Manage customer feedback and product needs by providing feature requests to internal partner teams.
  • Maintain and lead team through a positive work environment
  • Ensure Customer Success meets all internal and external SLAs


Desired Skills:

  • Bachelor’s Degree from an Accredited University
  • Extensive knowledge of Online Marketing
  • Highly Organized and Detail Oriented
  • Good Skills in Microsoft Excel including Pivot Tables
  • Able to simultaneously work on big and small problems at the same time
  • High Leadership acumen

 

We’re passionate about our mission and looking for exceptionally talented people to join us. You will be surrounded by smart, dynamic, and friendly team members while working in an open office environment to maximize synergy and employee productivity. To put our employees first, we offer the best benefits and compensation packages available.

Pushnami Employment Benefits:

  • A competitive base salary plus bonuses
  • Opportunities for quick career advancement based on performance
  • Full stocked break room, breakfast taco Tuesday, catered lunches Monday Thursdays, etc
  • Full medical and dental PPO insurance plan that is 100% PAID FOR BY PUSHNAMI
  • Fully matched 401k retirement plan MATCHED AT LEGAL MAXIMUM 6%
  • Unlimited paid vacation after one year of employment
  • Relaxed dress code and open office environment
  • A supportive culture that encourages health and personal improvement

Pushnami is building towards its vision of becoming the first software platform to house every type of digital marketing with decisions powered by artificial intelligence. We are accomplishing our goals while making a positive impact on our staff and community.

If you are energized to join a high-growth startup disrupting the messaging space with innovative technology—let’s chat!


 

 

 

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Where we are

Our office is located in the Voilet Crown Shopping Center, where the movie Dazed & Confused was filmed (alright, alright, alright).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AsanaManagement
    • WordpressCMS
    • SalesforceCRM
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What are Pushnami Perks + Benefits

Pushnami Benefits Overview

Pushnami Employment Benefits:

• A competitive base salary
• Full medical and dental PPO insurance plan that is 100% PAID FOR BY PUSHNAMI
• Fully matched 401k retirement plan MATCHED AT LEGAL MAXIMUM 6%
• Flexible work schedule that is based on performance rather than time
• Unlimited paid vacation
• Equity opportunities
• Relaxed dress code and open office environment
• Monthly happy hour
• Full stocked break room, breakfast taco Tuesday, catered lunches Monday - Thursday, etc
• A supportive culture that encourages health and personal improvement

Culture
Volunteer in local community
Pushnami donates a portion of revenue every month to a local charity.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Pushnami employees receive FREE Orange Theory classes!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
We offer $1,200 annually after the first year of employment for continuing education.
Customized development tracks

An Insider's view of Pushnami

What’s the vibe like in the office?

The vibe in the office is open, communicative, relaxing, committed, and motivating all at once! Sounds unrealistic? It really isn’t. We all work together, with an open-door policy, while completing projects, and playing some music in the background. The “go-getter,” “let’s crush this!” music. It’s enthralling!

Tenecia

Client Success Manager

What projects are you most excited about?

I am very excited for the future development Pushnomics! It gets better and better every day and each major update seems like a game-changer for both us and our clients. It will be fun to see how ML (machine learning) continues to reshape our business!

Sean

Data Analyst

How does the company support your career growth?

At Pushnami I have been given the freedom to creatively explore ways to grow our business. Through that exploration, I have grown my skillset and management ability while helping in our company's acceleration.

Gavin

Director of Advertiser Relations

What are some things you learned at the company?

I’ve learned how important it is to work somewhere where experimentation and innovation are encouraged. When someone brings up new ideas, they’re empowered to run with them. I’m blown away by the support I’ve received on projects I’ve rolled out. “We’ve always done it this way” isn’t a part of Pushnami and that’s what makes it the company it is.

Ashley

Content Marketing Manager

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