Customer Success Representative

| Austin

The Customer Success Representative will be responsible for renewals, adoption, and expansion related activities for a high volume of a transactional group of customers and partners. Their focus will be on responding to customer inquiries while working proactively to identify customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Responsibilities:

  • Identify and assess customers and partners’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer success team targets and quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Participate in strategic projects as a representative of the Customer Success Representative Team

Requirements

  • 2+ years in a high volume customer success or client services role

  • 4 Year College Degree

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of customer challenges

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

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Location

Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

Has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

Chris

Senior Business Development Representative

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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