Hi, we’re findhelp. Nice to meet you.

We’re changing the way people connect to social care programs. 

Findhelp launched 10 years ago in Austin, TX and has helped over 7 million people. We make it easy to find food, health, housing and employment programs in seconds at findhelp.org. 

We’re powered by tech, driven to do good, and looking for passionate people. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If our mission strikes a chord we’d love for you to keep reading. 

As a data quality support associate you will help us build the most comprehensive and accurate network of social care programs in the industry. You will help users navigate our site, provide troubleshooting and technical support and assist customers in learning how to use findhelp. In your day-to-day you will ensure that programs on the site are up to date and meet findhelp’s standards for accuracy and inclusion so that people can easily find the resources they need.

What you'll do

• Verify and maintain existing program data as well as create new program entries
• Respond to customer requests, replicate and troubleshoot site issues and answer questions from customers and other site users
• Collaborate with internal and external stakeholders using a ticket management system; collecting information and providing updates

Experience you'll bring

• A desire to use your job and mind to create something that helps people in need
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Strong verbal and written communication skills
• Ability to effectively prioritize and manage your time and multitask across systems and applications
• Can thrive in ambiguity and embrace change - you are not afraid of things you don’t know about.
• You have an aptitude for learning skills in technical troubleshooting and an eagerness to take on new challenges

Perks at findhelp

• 401k & stock options 
• Free food and onsite gym
• Paid maternity/paternity leave
• Competitive PTO & 10 paid holidays
• Health, dental, and vision insurance
• Pet friendly office with attached dog park 
• 24/7 access to telemedicine and counseling

We value being together 

We believe being together enables stronger relationships, collaboration, and culture.

You can expect to be in-office if you’re applying in cities we currently have offices (Austin, TX and Denver, CO). 

We’re building a diverse, inclusive team

You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community. 

But talk is cheap. We like action. Here are a few things that show we mean business. 

-Unconscious bias training for every team member

-Justice Equity Diversity and Inclusion (JEDI) committee

Findhelp is proud to be an Equal Opportunity Employer. We are building a company whose employees understand our users, through their own lived experiences. This means we strive to hire employees that are diverse by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, veteran status and socio-economic upbringing.