Enterprise Customer Success Manager

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! Our Enterprise Customer Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do
  • Manage a portfolio of roughly 100 Enterprise customers
  • Maximize customer retention metrics
  • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements
  • Identify. track and improve the health status of each of your customers
  • Ensure product adoption by on-boarding new customers and new teams
  • Make sure that customers get maximum value from Miro and give them insight into this by running tech-touch activities (Webinars, Email Campaigns, User Meet-ups, etc.)
  • Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
What you'll need
  • 2+ years in a customer-facing role managing complex accounts.
  • Strong written and verbal communication skills.
  • Passionate and excited about the prospect of helping build out our Scaled Customer Success processes.
  • Quick learner and can work effectively in an ever-changing startup environment.
  • Proactive mindset and excellent time management skills.
  • Willing and able to travel abroad regularly.
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Brand new office coming soon!
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks

Location

We are conveniently located in Downtown Austin!

An Insider's view of Miro

How would you describe the company’s work-life balance?

Miro has a healthy work-life balance policy. It's acceptable to WFH when necessary and, as long as you're performing well & making yourself available to your teammates, there is no limit to the time you can take to enjoy life

Andrew

Sr. Account Manager

What's the biggest problem your team is solving?

As a Sales team we work to solve customer productivity and security business challenges with distributed teams, management of agile workflows, and brainstorming of ideas and designs by positioning our online collaborative whiteboard platform to enable those teams to work more effectively

Ryan

Senior Sales Manager

What makes someone successful on your team?

A growth-mindset really helps to challenge ourselves and elevate our team, so we can continue to drive impact across Miro and help our customers be successful.

Megan

Enterprise Account Executive

How do your team's ideas influence the company's direction?

Leadership within Miro is driven by feedback. We're expected to bring our ideas forward to try and make the company better as a whole. We are always encouraged to say something if we see an initiative that we don't believe in. Our opinions are encouraged and I've seen individuals affect process rollout and feature development within Miro's product.

Danielle

Enterprise Inside Sales Representative

What are Miro Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
More Jobs at Miro19 open jobs
All Jobs
Legal
Marketing
Operations
Sales
Content
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Miro's full profileSee more Miro jobs