About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will be Like:

• Part-time position with working hours from 6pm to 11pm EST (3pm to 8pm PST), Monday-Friday. Hours can vary with a minimum of 10 hours and a maximum of 29 hours per week – a typical week will land at 25+ hours.
• Screen care providers through Care.com by posting jobs, searching, messaging, phone screening, and performing online background checks
• Create profiles to send to families with an organized analysis of the care providers they will be interviewing
• Follow up with families to answer questions, provide guidance & solicit feedback during and after the hiring process
• Work closely with Care Specialists to ensure clients are receiving the best-in-class service
• Work closely with cross-functional business and servicing teams to provide program reporting metrics
• Deliver exceptional customer service to all clients and providers
• Strategize and assist with implementation of current and new programs for the business servicing team

What You’ll Need to Succeed:

• Phone experience, either in a customer service or sales background 
• Organized, detail-oriented 
• Can work independently and as part of a team 
• Excellent writing skills 
• Microsoft Office Proficient 
• Hands-on experience as a child care provider and/or knowledge of child development preferred 
• Looking for someone with a professional attitude towards sensitive information, i.e. not discussing parent or child private information in office or outside of the office, comfortable discussing with parents what they would like shared with the caregivers, managing parent and caregiver expectations 

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).