Amherst
Amherst is a financial services and technology company that helps investors invest in US real estate
Austin, TX
Remote

Leasing Operations Specialist at Amherst

| Remote
Sorry, this job was removed at 11:18 a.m. (CST) on Wednesday, March 9, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

A day in the life of a Leasing Operations Specialist:

We are currently looking for a Support professional to join our team. As a Leasing Operations Support Specialist, you will be a critical part of the team which is responsible for providing hands on support for the leasing team and the systems used to manage our homes across 23 branches and over 20,000 properties. As the daily duties can change based on priority, we’re looking for someone who’s passionate about support, and willing to get involved in every piece of the process. This role provides great exposure to a large-scale property management business, and opportunities to grow with the company. 

•Support Specialist is someone who supports and trains team members through the entire help request process  

•It is preferred to have a knowledge of helpdesk/support systems, with clear understanding of supporting the end user on help requests  

•Over-see multiple implementation and testing projects with team members assisting the process  

•Maintain an ownership approach day-to-day performance monitoring to ensure that accurate data information is collected and disseminated in a timely and efficient manner.  

•Participates in the design, development, implementation, and management of core processes.  

•Works with cross functional teams to implement resolve issues  

•Oversees process from Initial request to update release using internal systems (Yardi, RentCafe & Jira)  

•Record, track, and document the help desk request & problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution 

•Responsible for recognizing training opportunities and process improvement for the Leasing Operations and Leasing team  

•Develops and implements changes and updates to increase use of technology solutions to streamline and improve the process for completing all screening, checkpoint review and fraud verification  

•Reports and follows up with software issues and enhancement requests to the System Support  

•Property management system testing and process creation and updates. Field incoming help requests from end users via both telephone and work orders in a courteous manner. 

• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced personnel. 

•Apply diagnostic ability to aid in troubleshooting. 

•Identify and learn appropriate software used and supported by the organization. 

•Test fixes to ensure problem has been adequately resolved. 

•Perform post-resolution follow-ups to help requests. 

•Develop help sheets and knowledge base articles for end users. 

•Perform related duties consistent with the scope and intent of the position 

What you'll need to have 

  • HS Diploma or equivalent 

  • 1-2 years prior support experience preferred 

  • Possesses exceptional communication and people skills 

  • Proficient with Microsoft Office, including Outlook, Excel, and Word 

  • Knowledge of prospect and resident management systems is preferred 

  • Excellent verbal and written communication skills 

  • Possess excellent organizational skills, the ability to prioritize, and be detail oriented.  

  • Ability to set priorities, meet aggressive goals and KPIs, manage multiple tasks and projects efficiently and simultaneously in a fast paced environment with minimal supervision. 

 

 

Just a few other things you should know 

  • Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

  • This job operates in a professional office environment. 

  • This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • This is a sedentary role while in the office. This role requires the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, frequent walking and climbing of stairs required. This role requires travel to our properties and may be physically demanding. The ability to physically perform the following duties for prolonged periods of time is required: Unassisted lifting up to 50 pounds, Bending, Walking, Kneeling, Stretching, Able to work on step ladders or extension ladders up to 30 feet, Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs, Able to perform all duties in a safe manner at all times 

  • Days of work are Monday through Friday; however, occasional evening and weekend hours may be required as job duties demand. 

 

Our full-time employee benefits include:

  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
  • Employer-paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
  • Backup childcare offered through Bright Horizons
  • Relaxed casual environment with virtual office events

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Austin at our HQ with beautiful views of Lake Austin in a modern office as well as our second office in the top floor of the Frost Tower downtown

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • HadoopFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • HadoopDatabases
    • FigmaDesign
    • InVisionDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
Previous
Next

What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive compensation + annual bonus
Generous & Flexible PTO, paid holidays, paid volunteer time off
Flexible work from home option
Medical, Dental, Vision, LTD, Life, EAP,
401K with matching benefits
Employee Referral Program
16 weeks Maternity/4 weeks Paternity
Career Development/Advancement

Culture
Volunteer in local community
The Amherst Foundation supports numerous initiatives in areas where we live and work, with a targeted focus in education, social services, medical research, and the health and welfare of our community
Friends outside of work
Eat lunch together
Intracompany committees
Amherst has established the Amherst People Council focused on Engage, Grow and Give to promote employee engagement such as Affinity Groups, Career Growth and Mentorship and Philanthropy events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Amherst provides unconscious bias training to all employees
Hiring Practices that Promote Diversity
We are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity, age or disabilities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions up to $5,000 of an employee's annual gross pay.
Performance Bonus
Amherst has a discretionary annual bonus program based on performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Amherst provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Amherst also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amherst provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Amherst sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Amherst employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Full-time in-office employees receive a monthly meal stipend through local delivery
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
We offer relocation assistance depending on location and position.
Home Office Stipend for Remote Employees
Amherst provides a monthly stipend for remote employees.
Professional Development Benefits
Job Training & Conferences
Amherst offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Amherst hosts lunch and learn meetings weekly.
Promote from within
Time allotted for learning
Amherst. allows employes to set aside 50% of working hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certification assistance. Monthly birthday celebrations. Casual work environment with regular team-building outings.

An Insider's view of Amherst

What’s the vibe like in the office?

Something worth bragging about is our newly opened office in the Frost Tower, featuring one of the best views of downtown Austin, cutting-edge IT equipment, a well-stocked employee lounge, and state-of-the art infrastructure to host clients and facilitate cross-divisional team collaboration.

Kate

Vice President, Capital Management

What projects are you most excited about?

One of the coolest projects I worked on was the automation and integration of the Concur, Yardi, and Workday systems. Before, employees followed a very time-consuming process for filing expense reports. Integrating these systems simplified the process and saved the Company time and money. It was great to share that news with my fellow team members.

Nick

Assistant Controller - Shared Services

How has your career grown since starting at the company?

I have developed a robust knowledge of the single-family rental world and am part of the roundtable of leaders that continues to help the Company evolve through process improvement and execution. Having a voice that is heard and respected is what I always look for when maintaining a career with a company.

Lori

Vice President, Property Management

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst

Todd

Chief Technology Officer

How do your team's ideas influence the company's direction?

We use data to drive our innovations and decisions. As part of the modeling team, I study huge amounts of data, build models, and provide analysis and market signals. Our team never ceases to find ways to improve upon our work. That helps us produce market analyses that are months ahead of our competitors.

Thu

Staff Financial Data Scientist

More Jobs at Amherst