About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

We are searching for polite, upbeat, caring Member Care Representatives to provide remarkable service to our customers. Every representative should seek to create a positive experience for each customer that needs support. This position is an escalated point of contact to members who require assistance  through multiple channels including phone, e-mail, live chat, social media, etc. This is a full-time, remote position.

What You’ll Be Working on:  

• Research and resolve inquiries on escalated cases in accordance with documented procedures
• Understand and strive to meet or exceed department productivity and quality standards while providing excellent and consistent customer service, based on trust and reliability
• Strive for first-call resolution and take true ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our products and services.
• Provide basic to moderately complex technical support on both the desktop site and mobile platforms
• Document and track all customer contacts utilizing CRM platform in accordance with department procedures

What You’ll Need to Succeed: 

• BA/BS or equivalent work experience preferred
• Minimum of 1-2 years of experience in a customer service role, call center experience a plus
• Strong customer service, technical, computer, and written skills
• Ability to maintain accuracy and quality standards
• Must be positive, goal-oriented and able to work well independently as well as on a team
• Flexibility to work any shift, including nights and/or weekends and holidays.
• Experience with Salesforce a plus

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).