Practice Advisor, Detection & Response (California) at Rapid7

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About Rapid7

Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 9,300 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn.

The opportunity

Rapid7’s Detection & Response customer practice is focused on attaining and sustaining recognition as a technology, market, and customer satisfaction leader in detection and response solutions. Rapid7 InsightIDR identifies unauthorized access from external and internal threats and highlights suspicious activity so our customers don’t have to weed through thousands of data streams. InsightIDR is differentiated as a cloud-native Security Incident and Event Management (SIEM) offering and has been recognized as a Leader in Gartner’s 2020 Magic Quadrant for SIEM. Forrester forecasts the SIEM market will reach $6.1B by 2024. At the same time, Rapid7 is pivoting InsightIDR to simplify incident response and build targeted, high-efficacy detections in the nascent and rapidly growing Extended Detection and Response (XDR) market.

Rapid7 MDR is a managed detection and response offering that’s been recognized by Forrester, Gartner, and IDC as best-in-class for MDR. By partnering with Rapid7, you get experts to extend your team and capabilities, mature your security strategy, reduce your overall risk, and respond to attacks from across your modern environment--from endpoints to users, your network, and the cloud. Rapid7 MDR can improve your cyber resilience and scale your SecOps with 24x7 continuous coverage and a team of specialists you can trust.

The role

Rapid7 is looking for a passionate, energetic, and proven senior security leader to join our growing Detection & Response customer practice. The role will leverage your hands-on experience in building and running successful security operations teams to: 

  • Become familiar with all of Rapid7's products and services, and develop expertise in InsightIDR and MDR

  • Guide our technology and services evolution to meet the ever-changing needs of our customers

  • Help the practice shape strategy and messaging

  • Engage with current and prospective customers to support revenue goals and bring insights about those interactions to our team

  • Serve as an evangelist for InsightIDR and MDR

  • Partner internally to build content assets for use in demand generation and thought leadership

  • Provide communications support in presentations, talking points, and social commentary

  • Be active in the cybersecurity arena on social media to promote and increase InsightIDR and MDR visibility

  • Speak on subjects related to your areas of expertise to educate the market about SIEM, XDR, and managed detection and response

This is an amazing opportunity to be an advocate both internally and externally and to be a key participant in Rapid7’s mission to help our customers achieve their security outcomes.


In this role you will:

  • Own the definition and ongoing evolution of customer outcomes for InsightIDR and MDR

  • Provide practice leadership by imparting both the practitioner and CISO view of challenges, goals, and desired outcomes to inform product, support, and go-to-customer decision-making

  • Be a Detection & Response subject matter expert and thought leader, advising and counseling current and prospective customers’ CISOs and security teams on world-class program development and best practices

  • Partner with Rapid7 executive, sales, marketing, customer success, and product teams in the management of the Rapid7 strategy and programs to help customers improve their security programs and security outcomes

  • Develop and continuously update Rapid7’s recommended cybersecurity strategies that leverage Rapid7 technologies, services, and threat information for improved security outcomes

  • Maintain expertise of the IT threat landscape, leveraging Rapid7 and third-party research

  • Provide training and mentoring to practice and cross-functional team members across the Rapid7 customer engagement and service lifecycle

  • Identify and share industry best practices within the practice and across all Rapid7 support teams

  • Work with other practice advisors across Rapid7 to build cross-functional capabilities and offerings, including product improvements, managed security services and consulting opportunities, and other Rapid7 resources like training, playbooks, etc.

  • Present to and engage with prospects, customers, and the security community at large, including C-level executives, both to continue to inform and evolve our security program strategy and to drive awareness in the security community

  • Participate in industry analyst/influencer interactions as a spokesperson

  • Create engaging content at a consistent cadence, effectively communicating to both technical and non-technical audiences, including preparing blogs, bylined articles, technical content, demos, vlogs, videos, podcasts, and more to position Rapid7, InsightIDR, and MDR as a thought leader

  • Speak at virtual and in-person industry and Rapid7 events in support of demand generation and thought leadership

  • Provide customer/prospect feedback to stakeholders


In return, you will bring:

  • 8 to 10+ years of enterprise security experience

  • 2 to 3+ years of experience in a security practitioner role

  • Deep security domain knowledge and expertise, with the ability to be a cybersecurity expert

  • Experience working in a matrixed organization, influencing multiple stakeholders across the organization

  • Strong verbal, written, and visual communication and presentation skills with proven executive-level engagement and coaching

  • Commitment to speaking and/or contributing content at conferences, trade shows, industry events

  • A strong collaborative mindset, with the ability to team across time zones and cultures

  • Curiosity and a desire to not only learn, but also share what was learned and experienced

  • Good problem-solving skills, sound judgment, and knowing when to ask for help

  • Resourcefulness, flexibility, and tenacity

  • Willingness to travel up to 50% (when safe and appropriate)

  • BS Engineering or Computer Science or MIS Degree (graduate work a plus) preferred 

Boston, MA location is highly preferred, but not required.


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Technology we use

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Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

The vibe of the Rapid7 Austin office is a perfect mix of energizing and inviting. Our vibrant office design, diverse team makeup & monthly events keep the space buzzing! There is definitely a more laidback attitude here in Austin and I feel our office perfectly embodies that while still being a space where we can come to get amazing work done.


Customer Success Representative

What projects are you most excited about?

I am most excited about our recent investments to elevate engagement with the Partner ecosystem. We’ve doubled down on our commitment to the channel and are working on several initiatives to ensure our partners are able to deliver maximum value to their customers with Rapid7 technology.


Sr. Manager, Domain Engineers

What are some things you learned at the company?

It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties.


Senior Manager, Customer Success Management

What are Rapid7 Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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