Job Description:
Who We Are:
So, you've heard about being #addedtocart
At Cart.com, our mantra is "Be Brand Obsessed". Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com's mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.
Since our founding in 2020, Cart.com's one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love-getting their great products into the hands of amazing customers.
We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.
Cart.com is building a community that is committed to living out these 6 core values:

• WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.

• WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

• WE DON'T GIVE UP: No one expected this to be easy. We are resilient- we dig in and keep going.

• WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.

• WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.

• WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role:
Cart is seeking a Production Support Specialist to join the production support team. The production support team manages all IT related production issues for our clients and facilities. The team validates problems, provides explanations/training to external and internal users and monitors system health. The team also performs various operational tasks through scheduling tools, run programs and scripts via SSH/CLI on Linux servers. Team members are also asked to access read-only production databases (PostgreSQL and SQL Server) to gather data and write queries to fix any set of data issues as well as reading code (Python, PHP) via BitBucket to independently source answers.
The Production Support Specialist will be crucial role in the production for Cart's Fulfillment-As-A-Service vertical. This individual must be able to work the Tuesday-Saturday or Wednesday-Sunday shift. This individual will provide level one support and will work with other production support specialists to become an expert within our systems. This individual will assist in ensuring the team operates at an efficient pace, resolving issues and communicating these issues and go-forward solutions with the relevant parties. The ideal candidate will be highly detailed-oriented, comfortable at an early-stage start-up, a team player with a positive attitude, and thrive when faced with complexity.
What You'll Do:

• Become a recognized technical expert with the Cart product set.
• Work with a team of production support specialists, providing issue resolution and performing troubleshooting.
• Present issues to the team when to address blockers
• Use resourcefulness and quick-thinking to troubleshoot new and critical technical issues
• Consult directly with internal parties on the solutions, aiding in any communication to clients.
• Utilize functional product and technical knowledge to educate, problem-solve, and deliver issue resolution to our clients and facilities.
• Participate in collective knowledge sharing through mentoring others.

Who You Are:

• You possess excellent communication and interpersonal skills
• You are able to problem solve and determine the best path of resolution.
• You are able to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• You are comfortable working in a fast-paced environment
• You have knowledge of databases and queries using SQL
• You are comfortable troubleshooting complex issues
• You consider yourself detail-oriented, passionate about quality and enthusiastic about new technology

What You've Done:

• You have 2+ years' experience in production support
• You have experience with ERP (NetSuite, Magento, etc.), ecommerce (Shopify, etc.) or warehouse management systems (Manhattan Associates, etc.)

Nice to Haves:

• You have a Bachelor's degree
• You have experience with applying Agile methodology
• You have experience with analytical programming languages such as SQL
• You have demonstrated software testing experience.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.