Retail Manager

| Austin

RETAIL STORE MANAGER – LAMAR CENTRAL
If you are passionate about a fun-filled, team-oriented work environment and share our love for Family, Fashion, and Philanthropy, then Kendra Scott may be the place for you!
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RETAIL STORE MANAGER – CENTER NAME – CITY, STATE
About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Kendra Scott headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Who are we looking for?
We are looking for enthusiastic, fashion-forward leaders to support our teams in delivering WOW customer service and bringing the Kendra Scott experience to life in our community.
What will you do?
• Recruit, hire, coach, lead, and develop the store team to live out our core values of family, fashion, and philanthropy and provide a “WOW” customer experience that is unforgettable.
• Cultivate and maintain a positive and uplifting work environment and family-centric culture.
• Act as a leader and a brand ambassador at all times by living out the KS core values and setting an example for other team members
• Inspire the team to be fashion ambassadors through personal style choices and representing an elevated version of our KS style guidelines
• Work closely with the Community Outreach and Events Manager to ensure smooth operations and alignment between event and retail teams
• Cultivate strong cross-functional partnerships with peers, teams, and partners across the company
• Oversee critical store operations such as re-merchandising, inventory management, scheduling, visual updates, and managing discounts and expenses to increase profitability.
• Maintain a strong presence on the floor to build relationships with customers, support and develop the team, and increase revenue.
• Ensure the store is properly maintained, kept clean and organized, and provides a WOW shopping experience for customers and inspiring workplace for team members.
• Manage the opening and closing procedures of the store
• Participate and engage in weekly district call
• Hold weekly in-person meeting with management team as well as monthly all store meeting
Our Ideal Candidate Will Have:
• Bachelor’s degree or equivalent work experience
• 3+ years’ relevant experience for a high-growth company
• Genuine passion for providing exceptional customer service and developing customer relationships
• A proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills
• A strong ability to build cross-functional partnerships and work collaboratively
• Genuine enthusiasm for fashion and style
• A growth mindset: desire to learn, grow, and embrace new ideas
• A shared commitment to our core values of Family, Fashion and Philanthropy
• A proven ability to break down larger initiatives into consumable achievable tasks to achieve departmental and company objectives
• A solutions-oriented mentality with a data driven approach
• Strong leadership skills and the ability to gain respect and trust quickly
• Strong connection with local media, non-profit organizations and other key partners to drive traffic and awareness
• High commitment to employee growth and development: empowers team and defines success as having a significant impact on other’s careers
• Must be 18 years of age or older and be able to accommodate a full-time schedule, including nights and weekends
The Good Stuff:
• 401 K Plan – Subject to eligibility.
• Commission based on store performance.
• Everyday 60% discount on select products.
• Family Fund – assistance for employees facing financial hardships.
• Superior planning, time management, and organizational skills
• Medical, Dental, Vision, Long term disability, and Life insurance.
• Paid holidays.
• Paid Time Off.
• Parental Leave.
• Referral Bonus up to $700.
• Two paid days for team philanthropic volunteering.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.

An Insider's view of Kendra Scott

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Store Technology Analyst

What projects are you most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

eCommerce Merchandising & Email Marketing Manager

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

How do you empower your team to be more creative?

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

What projects are you most excited about?

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

Program Director

What are Kendra Scott Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

At Kendra Scott we believe in treating our employees like family, and supporting those with families of their own. We proudly support work-life balance through our unique culture and perks. Our robust benefits package includes 100% paid parental leave and matched 401K, while our workspaces are personally designed by Kendra to inspire creativity and collaboration – a home away from home. With a complimentary nail bar, on-site gym, juice bar and kids’ game room, our workspaces put our Family pillar into action. Our work culture promotes healthy living, flexibility to raise a family, and inspiring relationships.

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