What we’re about:

You will enjoy working with some of the best and brightest, while conquering new challenges and expanding your skill set. As a member of a small but rapidly growing team, you will have opportunities for growth and advancement, leadership, and learning all aspects of the business. b.well team members never work in a box. 

You will also enjoy a fun, collaborative, and exciting culture that is fully immersed in both the health and tech communities. We work hard for our mission and are compensated accordingly. We offer competitive salaries, 401(k), and medical, dental, and vision insurance.

What you’ll do:

The Senior Account Executive reports to the Vice President of Operations and Customer Success and is responsible for the success of clients from implementation throughout the entirety of their life cycle as a b.well customer. 

• Influence key stakeholders at all levels of the client organization, including executives and C-level

• Function as a thought partner to executives, strategically guiding them in developing their digital strategies

• Lead quarterly strategic meetings with client leadership to discuss project roadmap and KPIs, such as enrollment, engagement, closing care gaps, and ROI

• Build and maintain strong, long-lasting client relationships by creating and operationalizing a client success plan in conjunction with the client’s decision makers and executives

• Leverage data to create customized client programs that drive outcomes and ROI

• Provide population insights to clients and demonstrate KPI and ROI success through robust reporting and analytics 

• Gauge client engagement scope and provide feedback regarding product and service improvements

• Operate as the lead point of contact for any and all matters specific to your accounts

• Manage the client launch process, provide training and ensure successful population configuration and achievement of agreed launch schedule

• Lead appropriate, recurring client-facing meetings and continuous communication. 

• Liaise between cross-functional internal teams to improve the entire customer experience. This includes sales and marketing, design, data engineering, and product development teams.

• Develop onboarding and retention strategies on a per-client basis

• Safeguard sensitive data by following policies and training concerning your security and privacy responsibilities" per HiTrust. 

Notches in your belt:

• MA/MS degree or equivalent work experience in a healthcare setting

• Minimum 7 years of experience in Customer Success, Account Management, or Business Development within a hospital or health system, a health insurers, or in a consulting firm or health technology company that partners with health systems or health insurers

• Proven ability to juggle multiple projects while maintaining sharp attention to detail

• Ability to create structure in ambiguous situations and design effective processes

• Strong leadership skills, including experience working with colleagues in different functional areas to effectively serve clients

• Experience using BI tools such as Periscope

• Demonstrated skills in client relations, executive presentations, and cross functional project management

• Strong desire to work in a close team/collaborative setting

• Strong verbal and written communication skills

• Strong presentation skills and business acumen

• Solid experience with MS Office and G Suite

• Flexibility to respond to rapidly changing client needs while multitasking and working in a fast-paced environment

• Have a desire to innovate and improve medical care