ABOUT THE ROLE

We seeking for a Senior Manager, Provider Workforce Scheduling to join our fastest growing US Provider Operations team. You will play a key role in managing all Babylon’s network of clinicians in the US, with a primary focus on provider scheduling, provider operational performance, and provider inquiry management.

WHAT YOU'LL WORK ON

• Oversee end-to-end provider scheduling for babylon’s provider network
• Partner with analytics team to drive provider workforce planning - ensure adequate staffing to meet babylon’s wait-time service level agreements while balancing budget and provider satisfaction considerations
• Manage provider schedules to ensure proper coverage in a very complex scheduling environment
• Identifies reporting capabilities needed to support real-time reporting of business performance against target KPIs; works with analytics team to build dashboards
• Proactively identifies strategies to ensure babylon hits any provider-driven service level agreement obligations set forth by commercial agreements
• Responsible for developing and implementing provider scheduling strategic objectives and KPIs in service of Babylon’s company-wide vision, mission, and OKRs
• Authors perspectives how the provider scheduling organization should be structured to support future growth 
• Identify opportunities to strengthen relationships with front-line clinicians in order to boost engagement, productivity, job satisfaction, and maximize retention
• Performs ongoing pain points assessments to identify opportunities for improvement within the provider scheduling team
• Performs continuous process improvement across all processes needed to run the provider scheduling functionIdentifies tooling solutions that can be used to automate existing processes
• Partners with product team, and external tooling vendors, to identify opportunities for improvements across existing tooling capabilities
• Partners with other business functions across babylon to drive collaboration and identify cross-functional opportunities for improvement
• Partners with clinical leadership to identify opportunities for improvement, and implement relevant process or tooling solutions
• Optimizes existing communications channels strategy, both within the provider scheduling team and with babylon’s network of providers
• Hire, train, mentor, develop and evaluate performance of direct reports; ensure appropriate succession and capacity planning
• Lead ad hoc provider operations-related projects as requested by leadership

WHAT WE'RE LOOKING FOR

• 7+ years of experience in provider workforce scheduling operations
• 5+ years management experience in a fast-paced setting
• Demonstrated ability to drive operational performance 
• Bachelor's degree is required
• Quick learner who is organised, consistent, reliable and with high attention to detail
• Strong project management and communication skills
• Target/KPI-driven, with demonstrated experience of exceeding targets in previous roles
• Ability to thrive in ambiguity and adapt to change in accordance with business priorities
• Ability to organize and prioritize work and manage multiple priorities simultaneously to meet deadlines
• Strong proficiency with Google suite of productivity applications
• Willingness to pitch in and assist with other projects and share responsibilities, as needed

WORKING AT BABYLON 

Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY AT BABYLON

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.