Senior Manager Security Communications and Engagement
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.
Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.
Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.
The Sr Manager, Security Communications & Engagement will be responsible for all communication and
outreach activities of Sprinklr’s security team, both internally and externally. You bring a passion to make
security accessible to all audiences: customers, employees, executives, and the wider market. Explaining
the urgency of complex security concerns to non-technical audiences while preventing undue
overreactions is something that comes naturally to you. The Sr Manager will also be responsible for
overseeing and orchestrating security awareness and training activities. Since we are a modern, highly
agile organization, you rely on your creative skills for planning and executing innovative and immersive
communication campaigns.
This role reports directly to the Chief Information Security Officer and will provide general support in
About the Role
● Serve as the focal point for all security and compliance-related communications, both internally
and externally
● Develop, maintain, and continuously improve crisis communications plans and processes, in
close collaboration with Legal, PR/Marketing, Support, and senior leadership
● In very close collaboration with PR/Marketing, take full leadership of managing the
communications strategy during security incidents, including timely alerting of key stake hodlers,
drafting of internal and external messaging, and executive leadership and board communication
preparation
● Oversee all security awareness activities within Sprinklr, assist security team members in building
and maintaining security communities of excellence, and develop jointly with the Sprinklr brand
team modern, unconventional methods to drive security awareness across the company
● Drive key events such as Cyber Security Awareness Month or Data Privacy Day throughout the
year to augment Sprinklr’s internal culture
● Assist the CISO in communications and operations of the Security Team
What you bring:
● 8+ years of relevant experience in internal communications and/or PR; 4+ years in security
awareness and/or security training highly desirable
● Solid experience inspiring and leading teams of communications and security professionals, both
directly and indirectly
● Outstanding oral and written communications skills, with a strong focus on presenting complex
and difficult problems, with special attention to audience needs (e.g. executive audience,
technical employees, customers, etc.)
● Very strong collaboration skills and team-focus
● High degree of creativity around creating and updating material for security communication and
training initiatives
● Strong global focus with an appreciation of how communications are best delivered in different
cultural contexts, including North America, India, Europe, and the Asia-Pacific region.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.