Client Partner

Consulting Delivery Client Partners have accountability for a set of named services customers, for all activity within those customer projects, and for the strategic oversight and growth of delivery business with those customers.

Account Growth and management of named accounts:

· Accountable for revenue, growth, and margin

· Accountable for accelerating project backlog associated with the customer

· Making decisions on Free Work investments and/or WAR related to the customer

· Driving services renewals and upsell/growth; Supporting farming within the account

· Driving renewal discussions at least 4 months before expiration or expected project close date

· Owning change requests, extensions, and addendums

· Executive alignment

· Internal communications strategy & execution related to the customer

Responsibilities

• We are looking for someone to lead a team on large customer engagements that may involve multiple project teams from Adobe, or client or partner organizations, to be the central client point of contact throughout the life of the engagement, beginning during presales with engagement scoping
• We help customers understand Adobe’s capabilities and the transformative power of digital marketing. This role will partner with customers to help meet their needs, achieve technical requirements, and deliver in the context of a statement of work
• Lead the delivery team on a day-to-day basis, maintain the project plan, and lead all aspects of the delivery process to keep projects on track (e.g., deliverables, landmarks, resources, and costs)
• Elevate and encourage your team through caring, effective leadership
• Maintain regular and appropriate communication with customer teams and internal teams at multiple organizational levels (from engineering teams to C-level executives)
• Continually manage customer expectations, manage scope, and identify/mitigate risks
• Help customers build capabilities and manage change
• Apply Adobe’s consulting methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working
• Achieve customer satisfaction through successful delivery of defined scope and successful realization of key business objectives and metrics
• Grow as a leader in one of the most exciting and dynamic technology fields today

What We Need

• 5-10 years of experience leading client-facing projects in a consulting and/or technology professional services organization
• Experience as a consulting manager in a premier consulting firm preferred
• MBA or relevant advanced degree preferred
• Engaging people leader with shown ability to lead and encourage teams
• Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs
• Creative problem solving skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems
• Tried organizational skills to plan and coordinate complex projects
• Outstanding verbal and written communication skills
• High degree of intellectual curiosity and ability absorb new concepts quickly
• High level of energy and personal drive
• Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalization), technology/software/SAAS concepts, custom software development processes and methodologies (including leading Agile projects), technology project management and governance
• Willingness to travel up to 60% of the time

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.