Sr Client Partner

| Austin

Client Partner

Consulting Delivery Client Partners have accountability for a set of named services customers, for all activity within those customer projects, and for the strategic oversight and growth of delivery business with those customers.

 

Account Growth and management of named accounts:

· Accountable for revenue, growth, and margin

· Accountable for accelerating project backlog associated with the customer

· Making decisions on Free Work investments and/or WAR related to the customer

· Driving services renewals and upsell/growth; Supporting farming within the account

· Driving renewal discussions at least 4 months before expiration or expected project close date

· Owning change requests, extensions, and addendums

· Executive alignment

· Internal communications strategy & execution related to the customer

 

Responsibilities

  • We are looking for someone to lead a team on large customer engagements that may involve multiple project teams from Adobe, or client or partner organizations, to be the central client point of contact throughout the life of the engagement, beginning during presales with engagement scoping
  • We help customers understand Adobe’s capabilities and the transformative power of digital marketing. This role will partner with customers to help meet their needs, achieve technical requirements, and deliver in the context of a statement of work
  • Lead the delivery team on a day-to-day basis, maintain the project plan, and lead all aspects of the delivery process to keep projects on track (e.g., deliverables, landmarks, resources, and costs)
  • Elevate and encourage your team through caring, effective leadership
  • Maintain regular and appropriate communication with customer teams and internal teams at multiple organizational levels (from engineering teams to C-level executives)
  • Continually manage customer expectations, manage scope, and identify/mitigate risks
  • Help customers build capabilities and manage change
  • Apply Adobe’s consulting methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working
  • Achieve customer satisfaction through successful delivery of defined scope and successful realization of key business objectives and metrics
  • Grow as a leader in one of the most exciting and dynamic technology fields today

What We Need

  • 5-10 years of experience leading client-facing projects in a consulting and/or technology professional services organization
  • Experience as a consulting manager in a premier consulting firm preferred
  • MBA or relevant advanced degree preferred
  • Engaging people leader with shown ability to lead and encourage teams
  • Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs
  • Creative problem solving skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems
  • Tried organizational skills to plan and coordinate complex projects
  • Outstanding verbal and written communication skills
  • High degree of intellectual curiosity and ability absorb new concepts quickly
  • High level of energy and personal drive
  • Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalization), technology/software/SAAS concepts, custom software development processes and methodologies (including leading Agile projects), technology project management and governance
  • Willingness to travel up to 60% of the time

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Technology we use

  • Engineering
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Location

Situated in a beautiful, park-like setting and serving as the premier spot for shopping and dining, The Domain area offers the best of both worlds.

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Sr Engineering Program Manager

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer in Test

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital University Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula Cedillo-Johnson

Customer Engineering Program Manager

What unique initiatives do you have that encourage innovation?

The unlimited access to Adobe's expansive suite of products, not restricted by role or level, is a key driver in employee creativity and innovation.

Salma Arabie

Talent Scout, Commerce

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

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