Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Hi, we’re findhelp. Nice to meet you.

We’re changing the way people connect to social care programs. 

Findhelp launched 10 years ago in Austin, TX and has helped over 7 million people. We make it easy to find food, health, housing and employment programs in seconds at findhelp.org. 

We’re powered by tech, driven to do good, and looking for passionate people. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If our mission strikes a chord we’d love for you to keep reading. 

The Support Analyst plays a pivotal role in our rapid expansion to communities serving people in need across the US. This position will support our Sales team and Senior Proposal Specialist with our proposals strategy and technical writing.

What You'll Do:

  • Monitor RFP opportunities on designated sites for possible matches for Aunt Bertha. 
  • Research other options for RFPs that Aunt Bertha is a good candidate for.
  • Organize and update the folders and documents for individual RFP projects.
  • Assist with organizing and updating our proposal/RFP response repository.
  • Complete and answer proposal questions with standard content and formatting.
  • Assist in completing RFPs by reaching out to team members (Customer Success,Community Engagement, Product, etc.) for help in completing or reviewing RFP answers.
  • Take on specific parts of the RFP process, such as completing the planning documentation, writing Sales Account Executive submittal cheat sheets, organizing meetings, and proofreading final docs for submission.
  • Assist in managing scheduling and communications (internally and externally) for Sales questionnaires, proposals, and RFP responses.
  • Increase knowledge of Product and Services to use with RFP and Sales responses.

Experience You Bring:

  • You have at least 3 years of customer service and/or communications experience and 1+ years experience with technical writing is strongly desired. 

  • You are someone who: 
  • Is detail-oriented and organized. This position requires strong analytical, communication, planning and project management skills.
  • Has superior writing skills. 
  • Knows how to dig in. You are a proactive learner. 
  • Works with minimal direction to achieve goals. You’re a proactive self-starter and can work independently. 
  • Can manage a broad scope of work expertly. You’ll have a number of plates in the air in this role and you can ensure none of those plates will drop. 
  • Takes charge to figure things out when there is ambiguity. You’re not afraid of researching things you don’t know about. This assures you punch above your weight class — ability may be far greater advantage than experience.
  • Can handle change. As a fast-growing company, change is a constant and you’re comfortable with that.
  • Is interested in learning more about Sales proposal and RFP writing. We write compelling proposals to win new customers - in order to extend our mission.
  • Is in it for the Mission. You believe that no task is too small in the service of our mission.

Perks at findhelp:

  • 401k & stock options 
  • Free food and onsite gym
  • Paid maternity/paternity leave
  • Competitive PTO & 10 paid holidays
  • Health, dental, and vision insurance
  • Pet friendly office with attached dog park 
  • 24/7 access to telemedicine and counseling

We value being together 
We believe being together enables stronger relationships, collaboration, and culture.
You can expect to be in-office if you’re applying in cities we currently have offices (Austin, TX and Denver, CO). 

We’re building a diverse, inclusive team
You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community. 

But talk is cheap. We like action. Here are a few things that show we mean business. 
-Unconscious bias training for every team member
-Justice Equity Diversity and Inclusion (JEDI) committee

Findhelp is proud to be an Equal Opportunity Employer. We are building a company whose employees understand our users, through their own lived experiences. This means we strive to hire employees that are diverse by race, gender, gender identity, gender expression, age, religion, sexual orientation, physical abilities, veteran status and socio-economic upbringing.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Google CloudFrameworks

Location

3429 Executive Center Drive, Austin, TX 78731

What are findhelp Perks + Benefits

findhelp Benefits Overview

Our benefits take care of our team and their families, and support their health and financial well-being. Programs, resources, and benefit eligibility varies based on location.

Culture
Volunteer in local community
Findhelp participates in activities local to our various employees throughout the U.S. such as produce farms, food pantries. This year, some of our people learned how to knit dolls!
Partners with Nonprofits
Findhelp is headquartered in Austin and provides a platform listing free and reduced-cost social care programs. We connect people in need with the programs that serve them through such partnership.
Friends outside of work
Eat lunch together
Intracompany committees
Findhelp has culture committees, JEDI (Justice Equity Diversity and Inclusion) committees, journaling workshops, and much more! These committees manage events and programs throughout the year.
Daily sync
Open door policy
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Promote from within
Online course subscriptions available
More Jobs at findhelp24 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Operations
Project Mgmt
Sales
HR + Recruiting
new
Austin
Operations
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Developer
new
Austin
Sales
new
Remote
Developer
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
Sales
new
Remote
Sales
new
Remote
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView findhelp's full profileSee more findhelp jobs