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Technical Customer Success Manager (Austin)

| Austin

MongoDB Is looking for an experienced tech professional to drive adoption, retention and growth in our largest customers.

As a part of our Global Customer Success Team, you will act as both the business and technical expert for the entire post-sales customer lifecycle. By working closely with our largest customers, you will educate, empower and ensure their success with MongoDB. By leveraging your knowledge of the customer and your expertise in MongoDB, you will uncover new use cases, drive adoption of features and functionality, and mitigate risk across your portfolio.

We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals, we would love to hear from you. 

Core responsibilities

  • Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges and risk factors
  • Drive adoption and implementation of MongoDB tools/features by leading hands-on product demonstrations and technical workshop sessions
  • Uncover and communicate insights relating to customer usage by leveraging real-time customer data and dashboards
  • Maintain product expertise across the entire MongoDB product offering
  • Build active and meaningful relationships with customers, work closely with other MDB stakeholders such as from Professional Services and Support on a daily basis
  • Proactively identify and mitigate risk of churn
  • Develop and implement best practices, processes and tools which can continually enhance MongoDB’s Customer Success Program
  • Complete relevant MongoDB University and achieve technical certification within first 6 months

Requirements

  • You have at least 3 years of experience working in a technical, customer-facing role
  • You have a working knowledge of developer concepts such as Agile, DevOps and full-stack application development
  • You have an aptitude for learning enterprise technologies. Exposure to database, cloud, and infrastructure technology is a plus
  • You are data-driven. You are comfortable at leveraging technology such as Tableau to understand and communicate customer adoption and usage using data insights
  • You are highly organized in your workflows. You understand what it means to own a customer portfolio and to prioritize efficiently
  • You embrace teamwork and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Product, Marketing, Support, etc.) and helping to build the Customer Success “brand” across our entire organization
  • You are adaptive. You love an ever-changing environment where you are constantly improving yourself, your team and your processes
  • Experience with Databases, Software Engineering, or IT is a plus
Read Full Job Description

Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Director of Sales Development

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Sales Director

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

Solving GIANT ideas doesn’t just happen at work. That’s why it’s important to us at MongoDB to provide you with resources to help you thrive in every aspect of your life. We’re devoted to creating an open, innovative and supportive environment for our team.

From mid-day meditation sessions and ping-pong playoffs, to robust learning and development programs and career coaching; your opportunity to make an impact is real, and we want to support you in that journey. One of our top priorities is to maintain the health and wellbeing of our employees and their families.

Here at MongoDB, you’ll have the chance to work on our most core technology and programs, and be part of an influential company that’s disrupting the industry.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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