About the role

As a Miro’s User Community Lead you’ll work closely with marketing, sales, customer success, and product teams to build unique, loyal, and engaged user community to drive advocacy through marketing programs. In this role you will build strong relationships with our ambassadors and will shine a light on our customers’ enthusiasm and success to inspire existing users to realize more value out of Miro. You will foster people connections within the community, driving brand affinity & word of mouth referrals that will eventually drive broader prospective users to adopt Miro within their organizations. 

What you’ll do

• Build out global, highly engaged, and loyal Miro user community
• Maintain strong relationships with community ambassadors
• Be the face & spokesperson of Miro 
• Drive marketing and sales business objectives through user advocacy initiatives
• Work with Sales and Customer Success to identify top reference accounts and cultivate studies, quotes, references, stories based on business priorities
• Build advocate programs like advisory boards, newsletters, forums, user groups, and events that engage our user community
• Prompt user community to share their stories, write reviews and drive word of mouth awareness/organic growth of Miro; Ensure a positive user experience through day-to-day activities
• Identify and surface trends and insights from user community through qualitative and quantitative feedback and communicate those insights internally in an effort to improve overall customer experience
• Build frameworks for tracking and monitor performance of community programs 
• Monitor and triage customer requests from social media and other external community channel

What you'll need

• Bachelor's degree or equivalent practical experience
• 5+ years in customer-facing communications or customer service roles
• 5+ years of experience managing user communities
• Proven ability to manage external resources and work cross-functionally, particularly with Marketing, Product, Sales, and Customer Success
• Experience in social media engagement and community management
• Experience with product, design and eng buyers/users and pain points
• Great customer and executive stakeholder communications skills
• An inclination toward measurement; understanding of analytics and CRM tools

What’s in it for you

• Excellent Medical, Dental + Vision health benefits
• Scrappy startup environment with hyper growth potential where you’ll learn best in class skills
• Competitive salaries + Flexible time off
• 401k matching + Stock options
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Distributed team across offices globally in San Francisco, Los Angeles, Austin, Amsterdam, and Perm

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 8 million users, Miro is trusted by Dell, Cisco, Salesforce, PWC, EY, Deloitte and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you! 

Check out our career page for all our open roles or hop onto this Miro board to learn more about us!