Reporting to the US General Manager, the VP of US Quality and Governance is a vital member of the US management team and is responsible for ensuring Babylon can safely and effectively execute on its strategy to put an affordable and accessible healthcare service into the hands of every person on earth. We seek a leader who can promote a culture of safety and innovation throughout the US organization, and partner with Babylon’s other regional Quality and Governance leaders to develop a global Quality and Safety framework for the company.

WHAT YOU’LL WORK ON

• Lead in the development and updating of the comprehensive quality strategy
• Administrative oversight: directly oversee multiple functional managers and their respective teams that have responsibility for quality assurance, quality improvement, process improvement, compliance, regulatory, risk management over Babylon's US value-based, virtual care delivery platform. 
• Develop and infuse into the organization a continuous improvement approach to performance management, including provision of operating protocols and standards, and adoption of standard workflows. 
• Ensure Babylon’s US clinical operations remain compliant with all federal, state and local regulations governing telehealth.
• Develop and deploy a telehealth clinician performance management system, underpinned by a balanced scorecard reflecting all domains of performance.Develop a toolkit and training to engage all frontline staff in quality improvement efforts.
• Work collaboratively with payors to ensure Babylon meets or exceeds all relevant quality standards
• Partner with leaders in Babylon’s other regions (UK, Rwanda and SE Asia) to develop global standards for Quality and Governance
• Other tasks and projects assigned by the General Manager, US Clinical Operations

WHAT WE’RE LOOKING FOR

• 10+ years of experience in quality management and/ or process improvement 
• 5+ years of experience in a leadership role or indirectly partnering with large healthcare teams, driving quality and compliance measures
• Ability to evaluate outcomes and gaps in order to determine appropriate training or appropriate next steps
• Demonstrated effectiveness in cross-departmental collaboration
• Master’s degree in Business Administration, Healthcare Administration, or related field preferred
• Experience with digit first primary care services and/or telemedicine preferred

WHAT WE OFFER 

Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY AT BABYLON

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.