Order Management Manager

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.

What the Role Is

As the Order Management Manager, you will oversee the real-time performance of Babylist’s multi-node order network—including our internal fulfillment centers, 3PL partners, and dropship vendors. You will lead a team of operations specialists focused on monitoring backlogs, driving order accuracy, and delivering an exceptional post-order experience. In this role, you will serve as a steward of the customer’s order journey, ensuring that every package reflects our commitment to care and quality.

This role sits at the heart of Babylist’s fulfillment ecosystem, blending data-driven operational management, cross-functional collaboration, and proactive problem-solving. You will manage the systems and teams that ensure every Babylist customer’s order—from placement through delivery—is handled with precision and accountability. You will also act as the voice of the customer within fulfillment operations, identifying patterns, surfacing insights, and closing the loop on operational pain points.

We are looking for a strong people leader who thrives on operational excellence, embraces continuous improvement, and is passionate about the role that great fulfillment plays in building lifelong customer trust.

Who You Are

• A highly organized operations professional with 5+ years of experience in order management, fulfillment operations, or supply chain
• 2+ years of people leadership experience, managing exempt-level individual contributors in an operational environment
• Experienced in managing order operations across multi-channel fulfillment models (e.g., in-house, 3PL, dropship)
• Skilled in order management systems (OMS), warehouse systems (WMS), fulfillment workflows, and backlog performance tracking
• Familiar with customer-centric metrics such as delivery SLAs, with an additional focus on post-order experience
• A data-driven problem solver with strong analytical skills and experience using KPIs to inform decision-making
• A proactive cross-functional collaborator who communicates clearly with internal teams and external partners
• Calm under pressure, comfortable with ambiguity, and relentless in owning outcomes
• Excited to build and refine scalable processes that improve operational efficiency and enhance customer satisfaction
• Aligned with Babylist’s mission and core values—especially our commitment to Loving our Users and Commit, Act, Deliver

How You Will Make An Impact

• Lead a high-performing team responsible for the real-time performance of Babylist’s order flow across fulfillment centers, 3PLs, and dropship vendors
• Own key operational metrics, including backlog, order processing times, and fulfillment error rates
• Monitor order backlogs daily and escalate issues proactively to internal and external stakeholders to drive resolution
• Collaborate closely with Babylist Customer Service to identify, analyze, and resolve order issues, ensuring fast and caring resolution for customers
• Expand operational scope to include returns management workflows, post-fulfillment order monitoring, and reshipment root cause analysis
• Partner with the Supply Chain Strategy and Fulfillment teams to innovate and improve operational workflows and system integrations
• Build strong relationships with fulfillment partners, driving accountability and continuous improvement in service delivery
• Establish and maintain scalable standard operating procedures (SOPs) to support current volume and future growth
• Champion Babylist’s values in every decision, driving a culture of operational excellence, care, and ownership within your team

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact
• We believe in exceptional management 
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $96,280.00 - $144,420.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page.

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