Client Success Manager (Internal)

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

We are seeking a Client Success Manager (internally known as a Originator Success Manager) to serve as a marketing concierge to our mortgage loan originators. This is a high-impact role designed to ensure originators thrive by helping them maximize their databases, strengthen client relationships, and grow their business through consistent outreach and marketing.

Location: Hybrid from our Austin, TX office

Compensation: $60,000-$65,000

What You’ll Do:

• Act as the primary point of marketing support for loan originators, ensuring their databases are organized, updated, and actively marketed.
• Deliver exceptional customer service to both internal and external stakeholders.
• Proactively leverage technology, CRM platforms, and apps to streamline communication and marketing workflows.
• Lead the proactive execution of marketing campaigns, including social media, email, and event-based initiatives —that keep originators top of mind with clients and partners.
• Track and measure results to continuously improve engagement and effectiveness.
• Serve as a trusted, strategic partner to originators by bringing ideas, insights, and proactive recommendations to help them succeed.

What You Bring:

• Strong organizational skills with keen attention to detail.
• Proven customer service experience and a genuine “helper” mindset.
• Comfort with technology—savvy in software, CRMs, and mobile apps (no coding required).
• A foundational understanding of real estate or mortgage lending (preferred).
• A natural curiosity for marketing and the ability to independently support email, text, social media, and campaign execution.
• 2+ years of professional experience in a client support, marketing, or operations role.

Why Join Us

• Impact: You’ll shape how we acquire customers across Lower and Movoto, driving a direct impact on revenue and company growth.

• Autonomy: This is a rare opportunity to build the paid acquisition function from the ground up, backed by leadership that understands performance marketing’s strategic value.

• Growth: As we scale rapidly, you’ll have significant headroom to expand scope, budget, and team.

• Mission: Help more people achieve homeownership—one of the most important milestones in life.

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