As a Tutor Services Support Coordinator, you will manage scheduling, support team members, and facilitate communication in a remote environment, focusing on student success.
- Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
- Do you love organizing, scheduling and communicating with tutors?
- Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.
What will you do as a Part Time Tutor Services Support Coordinator?
- Love to work within Zendesk? You will use the support system to answer tutor scheduling questions and notify of scheduling adjustments.
- Passionate about supporting team members? You will be supporting Tutor Services Specialists in verifying tutoring programs and work within the Littera UI to schedule and substitute tutoring sessions.
- Do you enjoy moving fast? You will work in an agile setting with teams from Support, Tutor Operations, as well as Customer Success team to constantly build, deliver and iterate on ideas.
What you will need to be successful here:
- Proven working experience in education software or tutoring
- Customer service experience (K12 education preferred) with excellent communication and writing skills
- Experience with data analysis, and particular comfort with Google Workspace tools
- We are looking for the person to work Monday-Friday, 4-5 hours per day, during 3pm-8pm Eastern time
- Relationship builder with excellent organization, time management and strong attention to detail
- Experience working with cross-functional teams (e.g. Sales, Success, Product, and Engineering)
- Resourceful, self-starter with creative problem-solving skills
- Desire to join a mission-driven team with a passion for improving education and making sure all students get the help they need to succeed
- Ability to lead by example in order to create a high-performance team based on best practices
- A passion for Littera’s mission
What would be great to have:
- Prior startup experience is a plus.
If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!
What you will you receive:
- Be part of a fully remote team and amazing, team oriented culture
- Opportunity to help build and create
- $20/hr
- Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.
Top Skills
Google Workspace
Zendesk
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