Supports Microsoft partners across Asia by coaching them on investment programs, pipeline management, co-sell readiness, and deal progression. Manages operational requests, mailbox activity, data hygiene, documentation, dashboards, KPI reporting, and business reviews. Serves as a liaison between partners and Microsoft stakeholders, identifies performance trends, recommends improvements, and helps partners navigate internal processes and escalation paths.
Partner Engagement Desk (PED) Specialist - English
Microsoft Consulting Group — Malaysia
Role Summary
The PED Specialist plays a pivotal role in enabling Microsoft partners across Asia to navigate investment programs, accelerate deal execution, and drive operational excellence. This role is designed to scale partner support by providing actionable insights, coaching program utilization, and facilitating cross-solution collaboration. The PED Specialist is not a sales or solution expert, but a strategic enabler who ensures partners are equipped with the right tools, knowledge, and connections to succeed.
Key Responsibilities
Partner Enablement & Coaching
- Guide to partners through Microsoft’s investment programs (e.g., Azure Innovate, Copilot Accelerate, CSI, MCI) with a focus on partner-led motions.
- Coach partners on building and managing their pipeline, including inbound nominations and co-sell readiness.
- Conduct regular partner check-ins, onboarding sessions, and deal coaching reviews to support opportunity progression and program compliance.
Operational Execution
- Manage day-to-day operational requests including, mailbox management, and data hygiene.
- Track and report on KPIs such as opportunity stage movement, win rates, and program funding impact.
- Maintain and update business process documentation, FAQs, and partner-facing resources.
Insights & Reporting
- Generate and analyze dashboards to provide partner insights to PDMs, PDMMs, and Segment Leaders.
- Identify trends and gaps in partner performance and recommend actions to improve engagement and outcomes.
- Support monthly business reviews and performance tracking across solution areas.
Cross-Functional Collaboration
- Act as a liaison between partners and internal Microsoft stakeholders (e.g., PDMs, solution area leads, investment desks).
- Help partners navigate Microsoft’s organizational structure, including identifying opportunity owners and escalation paths.
Required Qualifications
- 3+ years of experience in partner operations, business program management, or customer success roles.
- Strong understanding of Microsoft’s partner ecosystem and investment programs.
- Excellent communication and interpersonal skills; ability to work across cultures and time zones.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook); strong Excel skills are essential.
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Preferred Attributes
- Experience supporting partners in cloud transformation or digital sales environments.
- Familiarity with, co-sell motions, and Microsoft Commerce Incentives (MCI).
- Ability to manage multiple priorities in a fast-paced, matrixed environment.
- Language proficiency in English, Japanese
Benefits:
Inviso?is?focused?on?creating?an?environment?where?employees?feel?valued?and?supported.?Our?employee?benefits?reflect?this,?with?a?compensation?package?that?is?competitive,?fair, and flexible.?Our benefits in Malaysia include inpatient and outpatient medical care, paid annual leave and public holidays, plus an annual training allowance.
Why You’ll Love Working at Inviso:
- Do work that matters. We are a global technology and business consulting firm that helps organizations implement AI, modern data platforms, and digital marketing strategies.
- Work somewhere people choose to stay. Our low attrition, strong average tenure, and employees who have spent 10, 15, or even 20 years with Inviso speak volumes about our culture and how we care for our people.
- Bring your ideas and be heard. You will join a collaborative, people-first environment where ideas matter, contributions are recognized, and excellent work creates real opportunities for growth.
- Keep learning and growing. Inviso invests in employees through continuous learning, mentorship, collaboration, and career development across a diverse global organization.
- Join a company with deep industry credibility. Inviso has worked closely with Microsoft for more than 20 years and is proud to be a top-rated supplier and Managed Partner with numerous credentials.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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