Partner Solutions Architect (Innovation Lab)

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

• Design, architect, and build near production‑ready solutions on top of Glean that partners can implement with customers (not just demos or POCs).
• Own the end‑to‑end architecture for partner solutions—from data sources and integrations to configuration, security, and user experience.
• Automate deployments of those solutions using infrastructure‑as‑code, configuration templates, and repeatable playbooks so partners can roll out solutions consistently across customers.
• Build and maintain tools, templates, and documentation (reference architectures, example code, runbooks, best practices) that partners can reuse across engagements.
• Serve as the primary technical advisor and solution owner for a set of strategic partners (GSIs, ISVs, and other key partners working with CSPs).
• Lead architecture reviews, whiteboarding sessions, demos, technical workshops, and training with partner and customer technical stakeholders.
• Provide training and enablement so partner technical teams can independently deploy, manage, and extend Glean‑based solutions.
• Conduct go‑to‑market and addressable market analysis for Innovation Lab solutions—sizing opportunities, understanding target segments, and identifying where Glean + partner offerings have the strongest market fit.
• Work with partners to build business cases for new solutions, including value narratives, impact hypotheses, and ROI framing.
• Identify opportunities with partners and customers to expand Glean adoption through repeatable solution patterns and packaged offerings.
• Align technical plans with GTM priorities, partnering closely with Partnerships, Sales, Product, and Engineering to ensure solutions are both technically sound and commercially impactful.
• Collaborate with Product Management and Engineering, providing data‑driven feedback and use cases to drive improvements to the product that unlock new solution patterns for partners.
• Work with Sales, Customer Success, Support, and Solutions Engineering to ensure Innovation Lab solutions are understandable, supportable, and aligned with our broader customer motion.
• Assist with issue identification, troubleshooting, and remediation for Innovation Lab solutions through resolution, working closely with internal teams as needed.
• Think like a Product Manager, Architect, and GTM strategist—while being as hands‑on as an FDE—as you own and build a robust, partner‑led solutions roadmap.

• Interpersonal skills that build trust, credibility, and influence with partners, customers, and internal teams; you’re comfortable acting as the “CTO/CPO/CRO” of Innovation Lab solutions for your partners.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts into clear language for both technical and business audiences.
• Demonstrated project planning and execution experience, particularly in leading implementation projects with partners and customers.
• Highly self‑motivated, proactive, and comfortable operating in a fast‑changing, ambiguous environment; organized and detail‑oriented, driving projects and issues through to completion.
• Data‑driven mindset, using metrics and objective measurements to assess solution success and identify improvement opportunities.
• Background as a Solution Architect, Enterprise Architect, or similar (pre‑ or post‑sales) in a product‑led B2B SaaS company is a strong plus.
• Strong software development experience in modern languages such as Python, JavaScript/TypeScript, Go (or similar), with the ability to read, write, and review code for solution building and automation.
• Deep experience with APIs and custom data integrations in hybrid or SaaS environments, including solid debugging skills across distributed systems (log analysis, code analysis, end‑to‑end transaction tracing).
• Solid understanding of networking concepts across cloud and on‑premise environments.
• Experience in at least two of the following disciplines: Software Engineering, Pre‑Sales Engineering, Post‑Sales Engineering, Professional Services, Support Engineering.
• Very strong architectural and hands‑on experience with cloud technologies in at least one of: Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure (and willingness to learn the others as needed).
• Security and audit experience: able to understand and represent Glean’s security and audit posture with customer security and compliance stakeholders, and design solutions that are fundamentally secure.
• Bachelor’s degree in Computer Science or equivalent with at least 7+ years of industry experience, or Master’s degree in Computer Science or equivalent with at least 5+ years of industry experience.

• This role is remote (US‑based), with a preference for candidates in Central time zones; other locations may be considered for exceptional candidates.