Partner Solutions Consultant, AMER

Job Description

The Partner Solutions Consultant is responsible for all technical, solution, and competitive aspects of Zendesk's partner sales cycle. Partner SC’s must be partner relationship focused, sales driven, and technically savvy. They must be successful in coaching Partner CTO, Solutions Consultant, and Architect leads on the positioning and use of Zendesk. The Partner SC will work, in conjunction with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management, to be the technical bridge between our Partner Managers and partner contacts.

The Partner SC will take ownership of the prime technical relationship with our partners to drive end customer success by proactively managing and delivering technical information to our partners onsite, online, and via telephone.  The partner SC must be independent in leading partners in sales cycles to successful closure by assisting them in selling value and demoting the solution to the end customers.  

Requirements

• 3+ years of Mid Market/Enterprise software experience

• Excellent interpersonal, communication, persuasion, presentation, and writing skills

• Outstanding problem-solving skills, including meeting a business requirement with a technical solution

• Previous experience working with or for Systems Integrators in a sales context

• Outstanding solution scoping abilities, using our existing solution and influencing new product development

• Experience mapping RFI/RFP requirements to software solutions.

• Must be willing to work in a fast-paced environment with multiple roles

• Independent to recognise skill set gaps in partners and design and execute programs for solution sales enablement

• Must be willing to travel

• Obvious passion and people skills

• English language is mandatory

• Bachelor’s degree or equivalent experience is a desirable; graduate degree is a plus

Desired Skills

• Awareness of CCaaS and peripheral technologies

• Previous consulting experience implementing enterprise-class software solutions

• Understanding and awareness of how AI is impacting the customer service business

• Experience in AI technologies, LLM, ChatGBT etc..

• Broad knowledge of one or more of the following

  • Customer Service software

  • ITSM

  • Workforce Management

  • QA

  • Integration & middleware

  • Data warehousing

  • Business intelligence

• Domain expertise in specific industries

• Experience in developing reference architecture in support of partner solutions

The US annualized OTE (On Target Earnings) range for this position is $119,000.00-$179,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.