Own post-sales partner engagement for the CSP Control Center: onboard and enable partners, drive adoption and renewals, troubleshoot integrations, analyze partner data with SQL, and coordinate with Sales, Product, and Engineering to improve partner outcomes and retention.
This is a remote position.
Location: Currently remote, may transition to onsite in future
CSP Control Center (C3) is a unified SaaS automation platform built for Microsoft Cloud Solution Provider (CSP) partners. C3 enables Direct and Indirect CSPs to streamline provisioning, billing, renewals, FinOps optimization, and customer experience - helping partners scale efficiently and profitably.
Role Overview
We are looking for a Partner Success Manager who will own post-sales partner engagement, onboarding, adoption, and ongoing success for CSP Control Center. This role works closely with Sales, Product, and Engineering teams to ensure partners achieve value quickly and continue to grow with C3.
The ideal candidate has hands-on experience with Microsoft technologies, a strong understanding of the Microsoft CSP ecosystem, SQL proficiency, and prior experience working in a SaaS Business.
Key Responsibilities
Partner Onboarding & Adoption
- Lead onboarding for new CSP partners, including platform configuration and enablement.
- Drive early adoption and ensure partners reach defined success milestones.
- Act as the primary point of contact post-sales for assigned partners.
Ongoing Partner Success & Relationship Management
- Build strong, trusted relationships with partner stakeholders.
- Conduct regular check-ins, business reviews, and adoption health assessments.
- Proactively identify risks and opportunities to improve partner satisfaction and retention.
Microsoft CSP & Technical Enablement
- Support partners on Microsoft CSP-related workflows including provisioning, billing, renewals, and reporting.
- Troubleshoot partner issues related to C3, 3rd party integrations, and data synchronization.
- Use SQL to analyze partner data, usage trends, and adoption metrics to provide insights.
Cross-Functional Collaboration
- Work closely with Sales for smooth handover from pre-sales to post-sales.
- Partner with Product and Engineering teams to escalate issues, track resolutions, and share partner feedback.
- Contribute to improving onboarding processes, documentation, and success playbooks.
Renewals, Expansion & Value Realization
- Support partner renewals and identify expansion opportunities through increased adoption.
- Help partners optimize operations and margins using C3 capabilities.
- Track and report on partner health, engagement, and success metrics.
Requirements
- 2–6 years of experience in Partner Success, Customer Success, Account Management, or similar roles.
- Prior experience with Microsoft technologies (Azure, Microsoft 365, Partner Center preferred).
- Strong understanding of the Microsoft CSP ecosystem (Direct & Indirect models).
- SQL proficiency for data analysis and reporting.
- Experience working in a SaaS-based product environment.
- Strong communication, problem-solving, and stakeholder management skills.
Preferred Qualifications
- Experience supporting CSPs, MSPs, ISVs, or cloud resellers.
- Familiarity with billing, licensing, renewals, or FinOps concepts.
- Experience working with global partners and cross-functional teams.
What Success Looks Like
- High partner onboarding success and adoption rates which translates to improved ticket size over time.
- Strong partner satisfaction and retention.
- Reduced time-to-value for new partners.
- Actionable partner insights shared with internal teams.
- Seamless collaboration across Sales, Product, and Engineering.
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