Supervise a team of up to 50 Patient Engagement Specialists, managing performance, ensuring quality adherence, and fostering development while supporting operations.
About Sprinter Health
At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
We're looking for an energetic, strategic, and hands-on People Generalist to take ownership of supporting our corporate team. This is a role that promises day one impact and has an uncapped upper bound on individual trajectory, influence, and development.
We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel, which have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.
About the Role
We are rapidly expanding our Patient Engagement organization as we scale new partnerships and grow our internal teams. We are looking for an experienced, people-focused leader to supervise and develop a team of Patient Engagement Specialists (PES).
The Patient Engagement Supervisor is responsible for day-to-day people leadership, performance management, and team execution. This role ensures team members are supported, accountable, and consistently meeting performance and quality expectations, while partnering closely with the soon to be created Training & Quality team.
Role Responsibilities
- Lead and oversee a high-volume team of up to 50 Patient Engagement Specialists and Leads, balancing people leadership, performance and accountability management, and patient experience priorities
- Ensure adherence to company policies, quality standards, and patient communication guidelines
- Own individual performance management through coaching, feedback, and regular 1:1sFoster personal and professional growth within the team through ongoing development conversations
- Provide real-time coaching, support, and coverage
- Reinforce training and quality standards established by the Training & Quality team
- Use performance data and QA feedback to guide coaching and performance conversationsEnsure consistent execution of workflows, policies, and operational standards
- Support onboarding by reinforcing readiness expectations and monitoring early ramp performanceIdentify and escalate systemic issues related to training, operations, or tooling as needed
- Manage administrative responsibilities including attendance, scheduling, and time-off tracking
About you
- Proven 4+ years experience in a supervisory or people management role within patient engagement, customer service, or a related high volume call center environment
- Strong coaching, feedback, and performance management skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environmentComfort operating within a structured, scaled organization
- Healthcare, call center, or on-demand services experience preferred
- Familiarity with tools such as Five9, Zendesk, or similar platforms preferred
You will thrive at Sprinter Health if
- Flexibility, humility, and a sense of humor are your key personality traitsYou are a strong and personable communicator
- You excel at last minute problem solving and out of the box thinking
- You are highly organized and love to follow a process
- You have experience working in an on-demand service or healthcare environmentYou thrive in a fast paced, high pressure environment
Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!
Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.
If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.
Top Skills
Five9
Zendesk
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